Receptionist - Gibson City Clinic - FT M-F 8 am-5 pm

GIBSON AREA HOSPITAL•Gibson City, IL

5d•$17 - $25•Onsite

About The Position

Greets, ascertains needs, instructs, directs, and schedules patients and visitors. Serves as a liaison between patient and medical support staff. Provides staff support to the Physician and Mid-level practitioner. Collects information from the patients for entry into computer system for use by the physicians, mid-level practitioner, other staff, and billing. GIBSON AREA HOSPITAL & HEALTH SERVICES MISSION STATEMENT To provide personalized, professional healthcare services to the residents of the Communities we serve.

Requirements

High school graduate, preferred or equivalent.
Ability to deal with the public in a pleasing and efficient manner.
Ability to use various computer applications and other office equipment.
Ability to speak clearly and concisely
Ability to establish and maintain effective working relationships with patients, employees, and the public.
Knowledge of patients’ rights.
CPR training will be required to pass.

Responsibilities

Responsible for opening up office @ 8am and closing office at end of day after last patient has left the building and at or after 5pm. (most likely after 5pm most days). Opening includes: turning on any office equipment, turn off night message for phones at 8am to allow calls to go thru, unlock any front office file cabinets needed for the day, unlock cash drawer, make sure waiting room is in neat & orderly manner. Closing includes: turn on night message for phones after 5pm, locking any necessary front office file cabinets, counting money in cash drawer and locking cash drawer, taking any money collected throughout the day and placing in a deposit bag and putting deposit bag in managers mailbox, placing any mail in manager’s mailbox, wiping waiting room seats down any children’s toys or books with sani-cloth wipes using gloves for personal protection, turning off all applicable lights.
Courteously answers multi-line telephone and directs calls to appropriate party or takes accurate message. Required use of multiple phone functions including placing calls on hold, paging system, and message system.
Courteously greets visitors and directs appropriately on to assess needs.
Checks-in all patients using our new Meditech electronic records system. Verifies insurance coverage, patient addresses, phone numbers, and co-pays and money owed on all patient accounts. Photo ID for proof of identity & insurance card is to be presented at each patient visit. Verify Health Care of Family Services (HFS) for those who have IL Medicaid as coverage using insurance verification web-site MEDI or Onesource. Medicaid patients may be seen if they have regular IL Medicaid, Aetna Better Health, BCBS Medicaid, Molina or Meridian insurance. Insurances can be verified utilizing Onesource, Availity, and other websites and applications. For Medicare Part B and Medicare Advantage plan patients the Medicare Secondary Payor (MSP) electronic questionnaire is to be completed in Meditech.
Prepares patients with appointments by verifying that all patient information is correct before handing over to nursing staff.
Collects money from patients at time of service for co-pays, co-insurance, deductibles, payment of service, or balance on account(s). Checks are to be written payable to Gibson Area Hospital. Cash and check payments have a paper receipt that is filled out. Credit cards for office related payments are to be swiped with card reader after logging into Rectangle Health and logging the payment into Meditech. Three credit card receipts are to be printed, 1 for client to keep, 1 for client to sign, and 1 more additional copy. The two remaining receipts are to be placed appropriately in cash box for manager to complete deposit to send to GAH finance department.
Communicates in a professional manner at all times.
Schedules appointments for the Physicians and/or Mid-level Practitioner and nurse schedules.
Verifies insurance first thing in the morning by utilizing the eligibility worklist in Meditech and updating statuses and comments in patient’s summaries.
Instructs various patients on proper urine collection procedures and escorts to location of restroom facility in order to obtain more accurate specimens for examination if applicable.
Scans all patient related information into the computer system, such as registration information, insurance cards, hospital reports, ER reports, labs, X-ray reports, and other physician consultation notes, patient photos & IDs, insurance cards, etc. into Meditech.
All other duties assigned by the Office Manager/Physician/Mid-level Practitioner.