Receptionist (4477)

SALVATION ARMY A GEORGIA CORP•Austin, TX

3d•Onsite

About The Position

Answers the telephone in a courteous manner and directs calls to the appropriate destination; records accurate and complete messages when necessary; receives and receipts deliveries and donations; greets and announces visitors and clients; provides general information about The Salvation Army's operations and services; performs routine clerical work such as typing and filing. Receives, greets and announces visitors in a courteous and tactful manner; provides assistance to callers and visitors by answering questions and providing instructions and referrals. Sorts and distributes mail; ensures all mail reaches appropriate destination; assists with preparing bulk-mail. Receives and prepares receipts for donations, packages, express mail and items delivered to the lobby; notifies proper individuals of item arrival by telephone and/or E-mail. Inputs donation information into database accurately and in accordance with established timelines and procedures. Provides administrative support for the Angel Tree program; assists in registering clients; makes additional copies of needed paperwork; answers general questions regarding the program.

Requirements

Ability to meet attendance requirements.
Ability to read, write and communicate the English language effectively.
Ability to operate a telephone and/or switchboard.
Ability to sort documents alphabetically and numerically.
Ability to direct phone calls to the appropriate person or destination.
Ability to respond to and assist callers and visitors in a calm, courteous and tactful manner.
Ability to record accurate and complete messages.
Ability to perform clerical support work while operating the multi-line telephone.
Ability to maintain an adequate supply of applications, informative materials and/or brochures for distribution to visitors.
Ability to respond to emergencies in a calm and effective manner.
Ability to plan and coordinate the distribution of food and commodities to the public.
Ability to project a positive and professional image of The Salvation Army.
High school diploma or G.E.D.
Prior experience working with the public performing customer service or receptionist responsibilities, or Any equivalent combination of training and experience which provides the necessary knowledge, skills and abilities.

Nice To Haves

Valid State Driver's License (Preferred)

Responsibilities

Answers the telephone and transfers calls to the appropriate destination; responds to callers questions and provides accurate information.
Telephones others to communicate messages; records accurate and complete messages; ensures the timely and accurate distribution of messages through telephone and/or E-mail.
Receives, greets and announces visitors in a courteous and tactful manner; provides assistance to callers and visitors by answering questions and providing instructions and referrals; screens sales representative soliciting to The Salvation Army.
Notifies proper individuals when visitors or clients have arrived; ensures that visitors and clients have signed-in.
Records and updates statistical information; ensures the accuracy and completeness of the same; records community assistance into databases.
Adds/deletes names and extensions to the phone list to ensure the list remains up-to-date on a daily basis; proof reads telephone lists for mistakes before list is printed.
Sorts and distributes mail; ensures all mail reaches appropriate destination; assists with preparing bulk-mail.
Orders office supplies and ensures that the office supply inventory is maintained at a level to meet the needs of the department; prepares purchase requisitions and orders equipment and any other special items required for the office operations.
Assists in setting up meeting rooms; sets up tables and chairs; puts ice in glasses and sets out drinks.
Performs other administrative duties as requested.
Creates staff, volunteer, and board members name badges.