Receptionist

JWCH Institute • Los Angeles, CA

10d

About The Position

Under direction of the Program Manager, the Front Desk Receptionist assumes responsibility for managing the front lobby desk and serves as a welcoming face and initial point of contact for our organization. This role involves adeptly screening and guiding visitors, promptly handling incoming phone calls, and maintaining oversight of both interior and exterior program spaces. The receptionist operates around the clock, seven days a week, ensuring seamless support for the Cecil Hotel – Safe Landing Program.

Program Population: The Cecil Hotel is an Interim Housing Program that helps homeless individuals in their recovery journey, helping them improve their health conditions and enhance their social and Activities of Daily Living (ADL) skills, all with the focus of securing stable housing opportunities. Some of these individuals may also experience mental health and substance abuse issues, which can occasionally result in behaviors such as yelling, using strong language, and displaying anger outbursts. The core responsibility of each staff member at the Cecil Hotel is to support clients in overcoming obstacles and improving their coping mechanisms.

Requirements

• Possession of a high school diploma or GED.
• A minimum of 2 years' prior experience in roles involving reception or visitor monitoring within public settings.
• Proficiency in working with diverse socio-economic, ethnic, and cultural backgrounds among clients, patients, and staff.
• Proficiency in word processing (specifically Microsoft Word) and spreadsheet applications.
• Possess a valid CA Driver’s License, maintain a clean driving record, and be able to travel to different sites
• Demonstrating clear and articulate verbal communication skills.

Nice To Haves

• Completion of post-secondary coursework in fields such as human services, human behavior, or assertive communication is advantageous.

Responsibilities

• Greet and engage visitors warmly and professionally, exemplifying the welcoming face of the Cecil Hotel-Safe Landing site.
• Skillfully guide and direct individuals entering the front reception lobby to their intended destinations.
• Enforce boundaries tactfully and assertively, ensuring appropriate behavior and access while maintaining a consistently friendly demeanor.
• Vigilantly observe and assess behavior in the front reception area, promptly reporting any suspicious or inappropriate conduct to Sheriff security.
• Handle incoming calls with a positive and respectful manner that reflects positively on the program.
• Accurately record messages and disseminate important general information to inquiries.
• Log building status updates, promptly communicating with designated personnel including DHS facilities contact and Program Manager.
• Regularly conduct hallway and exterior building checks, meticulously logging findings.
• Utilize security cameras and adhere to established safety and security protocols to ensure a secure environment.
• Maintain comprehensive monthly safety and required program reports and logs.
• Share patient information exclusively with authorized personnel directly involved in patient care.
• Safeguard all documents containing patient identifiers with utmost confidentiality.
• Proactively identify potential safety concerns and promptly report them to your supervisor.
• Engage in assigned staff, quality improvement, and in-service training meetings as required.
• Contribute to safety programs, potentially serving on emergency response teams.
• Demonstrate courtesy, compassion, and mutual respect in all interactions
• Adhere to all organizational safety policies, procedures, and regulatory requirements to ensure a safe environment for patients, staff, and visitors.
• Participate in required safety and compliance trainings and apply learned practices in daily work activities.
• Identify, report, and help mitigate unsafe conditions, incidents, or hazards in the workplace.
• Use equipment, tools, and supplies safely and responsibly in accordance with organizational and regulatory standards.
• Maintain awareness of infection control, occupational health, and emergency preparedness procedures appropriate to the role.
• Participate in JWCH’s customer service training called AIDET on an annual basis.
• Demonstrate an understanding of AIDET (Acknowledge, Introduce, Duration, Explanation, and Thank You) to apply in patient encounters or team discussions.
• Utilize the AIDET communication framework to communicate with patients and team members in a manner that reduces patient anxiety, increases patient compliance, and improves clinical outcomes.
• Perform additional administrative tasks as delegated.

Benefits

• Medical, Dental, Vision
• Monthly employer-sponsored allowance for assistance with health premiums.
• Funded Health Savings Account (up to deductible) to assist with carrier-approved medical expenses.
• Paid time off (vacation, sick leave) and 13 paid holidays.
• 401(k) Safe Harbor Profit Sharing plan.
• Mileage reimbursement.
• Short- and long-term disability plans (LTD/STD).
• Life insurance policy & AD&D, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees