Receptionist- Memorial Family Practice (25-394)

Artesia General Hospital•Artesia, NM

About The Position

Job Summary: Provides a broad range of clerical functions for physicians and patients. ESSENTIAL FUNCTIONS: Greet patients, visitors and co-workers in a prompt, courteous, and helpful manner. Maintain appointment scheduler and follow office—scheduling policy. Register patients in a complete and accurate manner to conform to all regulatory requirements. Collect monies at time of service. Reviews provider medical records to gather information for approvals from the various insurance plans. Handle pre-certification and referrals. H Handles all prior authorizations on test as well as medications. Follow up on prior authorizations; ensure that they are completed prior to scheduled date. Answers the phones Relays messages to and from the providers to the patients. Ensures the end of day reconciliation is complete each night before close. Preform basic clerical duties as required. ADDITIONAL RESPONSIBILITIES: As assigned. KNOWLEDGE/SKILL/ABILITIES: Knowledge of office equipment and ability to handle multi-time telephones. Basic math and computer skills. AGE-RELATED COMPETENCIES: Demonstrates the basic knowledge and skills necessary to identify age-specific patient needs appropriate for this position. Information Management: Treats all information and data within the scope of the position with appropriate confidentiality and security. Risk Management/Quality Management/Safety: Cooperates fully in all Risk Management, Quality Management, and Safety Activities and Investigations. ENVIROMENTAL CONDITIONS: Work environment consists of daily patient contact, which may include exposure to blood, or other body fluids.

Requirements

Knowledge of office equipment and ability to handle multi-time telephones.
Basic math and computer skills.
Education – High school diploma or equivalent.
Work Experience – Customer service, computer.

Nice To Haves

Experience in a healthcare setting preferred.

Responsibilities

Greet patients, visitors and co-workers in a prompt, courteous, and helpful manner.
Maintain appointment scheduler and follow office—scheduling policy.
Register patients in a complete and accurate manner to conform to all regulatory requirements.
Collect monies at time of service.
Reviews provider medical records to gather information for approvals from the various insurance plans.
Handle pre-certification and referrals.
Handles all prior authorizations on test as well as medications.
Follow up on prior authorizations; ensure that they are completed prior to scheduled date.
Answers the phones
Relays messages to and from the providers to the patients.
Ensures the end of day reconciliation is complete each night before close.
Preform basic clerical duties as required.
As assigned.
Demonstrates the basic knowledge and skills necessary to identify age-specific patient needs appropriate for this position.
Treats all information and data within the scope of the position with appropriate confidentiality and security.
Cooperates fully in all Risk Management, Quality Management, and Safety Activities and Investigations.