Receptionist (Per Diem)

Trinity Health

1d

About The Position

This is a per diem position. Providence Place at Ingleside is an exceptional 55-plus active adult independent living community and retirement community located on a scenic hilltop in Holyoke, Massachusetts. We work diligently to enhance the senior independent living experience and offer a variety of programs for our residents to maintain an active lifestyle. Performs various functions of a secretarial nature including answering and routing of phone calls, sorting incoming staff/resident mail, typing and copying reports. Exhibits politeness and courtesy towards visitors: cooperation with staff; keeps confidential all matters relating to facility.

Requirements

• Must be able to read, write, converse in English; demonstrate ease with multi-task assignments. Must have sufficient maturity, social and computer skills as acquired by a high school diploma or equivalency. Must have current, valid driver’s license.
• Attends all mandatory SPHS yearly inservices on resident rights/safety/right to know/Bloodbourne pathogens according to DPH regulations. Attends CSR inservices on a quarterly basis and other training as needed.
• Requires moderate physical effort and mobility on a regular basis. Continuous sitting with frequent standing, walking, bending, stooping, reaching, lifting, pushing and pulling. Some irregularity in hours due to weekend/holiday scheduling. Some stress due to deadline demands.

Responsibilities

• Answers all incoming phone calls by the third ring clearly and concisely identifying the facility. Routes call to proper person, paging appropriately or taking message.
• Ensures customer satisfaction by greeting and directing visitors in a polite, helpful manner. Demonstrates respect and regard for all residents, families and co-workers to ensure a professional, responsive and courteous environment.
• Sorts and directs mail and deliveries in a timely fashion to proper person or department; performs various secretarial duties.
• Maintains complete confidentiality in respect to resident and facility business.
• Maintains high standard of employee conduct in accordance with Federal, State, Local and THSC standards.
• Follows all safety, security, infection control and hazardous materials policies and procedures; performs all tasks to assure resident and personal safety and the protection of co-worker and facility property.
• Must follow emergency protocols as the first responder to safety/resident/building events as first line staff/first contact.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees