RECEPTIONIST

American Family Fitness • Mechanicsville, VA

245d

About The Position

The position involves greeting, assisting, and servicing current and potential members as they enter the club. The role is crucial for ensuring a welcoming environment and maintaining high standards of customer service. Team members are expected to embody the company's mission and values while contributing to member retention and club profitability.

Requirements

• CPR/AED certified within 60 days of employment.
• 1 year customer service experience preferred.

Responsibilities

• Greet members with a welcoming, friendly, energetic, and positive attitude.
• Perform duties according to the company's Mission, Vision, Pillars of Success, Service Standards, and business philosophy.
• Provide optimal performance for net member growth, retention, and club profitability.
• Embrace and follow the company Service Standards and guidelines outlined in the AFF Training and Policy Manuals.
• Know the club's emergency response protocol and be prepared to act with safety as a priority.
• Arrive to work 5 minutes early and wear department-specific uniform.
• Actively participate in all department and club meetings.
• Contribute to both club and organizational goals as a team player.
• Maintain open and honest communication with the team.
• Smile and acknowledge all guests and members exiting the club.
• Understand and implement guest policy.
• Monitor member check-in by checking their membership card and taking pictures.
• Understand and administer the UPS system for the Membership Directors.
• Efficiently answer phone calls within three rings and direct them appropriately.
• Properly take phone messages and record all reservations.
• Sign members up and check members in for required classes.
• Establish proficiency with the member management system.
• Complete opening, closing, and cleaning checklists as outlined by management.
• Inform all members of upcoming activities, promotions, and policy changes.
• Maintain a clean and attractive front desk area.
• Complete all administrative and support duties assigned within and across all departments.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Amusement, Gambling, and Recreation Industries
• Education Level: No Education Listed