RECEPTIONIST

American Family Fitness • Richmond, VA

262d

About The Position

The position involves greeting, assisting, and servicing current and potential members as they enter the club. The role is crucial for ensuring a welcoming environment and maintaining high standards of customer service. The employee will be expected to embody the company's mission, vision, and service standards while contributing to member retention and club profitability.

Requirements

• CPR/AED certified within 60 days of employment.
• 1 year customer service experience preferred.

Responsibilities

• Greet members with a welcoming, friendly, energetic, and positive attitude.
• Perform duties according to the company's Mission, Vision, Pillars of Success, Service Standards, and business philosophy.
• Provide the highest quality of customer service to all members.
• Embrace and follow the company Service Standards and guidelines outlined in the AFF Training and Policy Manuals.
• Know the club's emergency response protocol and be prepared to act.
• Arrive to work 5 minutes early and wear department-specific uniform.
• Actively participate in all department and club meetings.
• Be a team player by contributing to both club and organizational goals.
• Maintain open and honest communication with the team.
• Smile and acknowledge all guests and members exiting the club.
• Understand and implement guest policy.
• Monitor member check-in by checking their membership card and taking pictures.
• Understand and administer the UPS system for the Membership Directors.
• Efficiently answer phone within three rings and direct all incoming calls appropriately.
• Properly take phone messages and record all reservations.
• Sign members up and check members in for required classes.
• Establish proficiency with member management system.
• Complete opening, closing and cleaning checklists and follow procedures as outlined by management.
• Inform all members of upcoming activities, promotions, and policy changes.
• Maintain a clean and attractive front desk area.
• Complete all administrative and support duties assigned within and across all departments.
• Perform other duties as reasonably assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Amusement, Gambling, and Recreation Industries