Receptionist

J.F. Shea • Aliso Viejo, CA

278d • $20 - $21

About The Position

Shea Properties is always looking for talented people who are interested in beginning or continuing their careers in real estate. With a portfolio that includes 11,200 apartment units and 6 million square feet of commercial space in California, Colorado and Washington—and an amazing pipeline of future projects—Shea Properties can help you find your awesome. Our associates love the collaborative, supportive, family-friendly work environment. Our leadership team encourages input at all levels and embodies Shea's Core Values of Honesty and Integrity, Respect for Others, Teamwork and Competitive Spirit. The Receptionist greets customers, vendors and residents, coordinates customer service requests, provides back up to team members, and completes special projects as directed by management staff. The pay range for this position is $20.00 - $21.00/hour and the Receptionist is also eligible for the discretionary annual bonus plan. JF Shea offers a competitive benefit package including PTO, paid holidays, medical, dental, vision, 401K, disability, life insurance, 35% discounted apartment (based on availability) and cell phone allowance.

Requirements

• Strong Administrative skills.
• Effective written and oral communication.
• Time management and organization skills.
• Ability to multi-task.
• Customer service experience required in at least one of the following industries: property management, hospitality, retail, real estate.
• Familiar with Microsoft Office products (Word/Excel/Outlook).
• High School Diploma or equivalent.

Responsibilities

• Welcomes and provides courteous customer service to residents, vendors, and general public.
• Manages all incoming phone calls and emails from vendors, residents, prospective residents and Shea associates in a switchboard-like manner.
• Forwards calls or emails into appropriate inboxes, retrieving and addressing messages from several office phone lines and scheduling appointments when necessary.
• Ensures that urgent messages are filtered to the appropriate employee for response.
• Maintains and communicates when hospitality items need to be re-stocked.
• Handles amenity reservations, including collection of fees and disbursement of keys.
• Disburses keys to vendors, residents and employees as needed.
• Greets visitors and directs guest traffic to the proper employee.
• Schedules appointments for prospective residents and current resident preliminary and final move-out walks.
• Receives and processes resident service requests per Shea policy.
• Retrieves and disburses packages and mail to residents during business hours.
• Prepares and accepts resident move-out paperwork as needed.
• Processes mail and submits invoices to the third-party invoice processing center.
• Completes maintenance work orders and service requests from residents and follows through to ensure completion.
• Contacts residents at completion of customer service requests to ensure all issues have been resolved satisfactorily.
• Uses designated computer software, such as Word and Excel, to accurately input data.
• Operates Yardi, Yieldstar and all other property software.
• Handles resident complaints and directs them to the Asst. Community Manager or Community Manager when appropriate.
• Performs other duties as assigned.

Benefits

• Discounted Apartment
• Full Time Benefits
• 3 Weeks PTO
• Paid holidays
• Medical insurance
• Dental insurance
• Vision insurance
• 401K
• Disability insurance
• Life insurance
• Cell phone allowance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Construction of Buildings
• Education Level: High school or GED