Receptionist

About the position

According to prescribed policies and procedures of the organization including all applicable state, federal and accreditation regulation the Receptionist assumes responsibility for providing secure and welcoming environment for all visitors, residents, and staff, and performs routine clerical work.

Responsibilities

• Answers phones according to facility policy, takes and relays messages for managers and staff. Screens calls.
• Greet residents, visitors and staff and helps with their needs in a professional and compassionate manner.
• Maintains work area to ensure a welcoming environment that is clean and sanitary. Restock supplies, refreshments, point of sale items, collateral, etc. as applicable.
• Provides directions to residents, visitors, and staff making connections with the correct responsible party as needed.
• Assists with tasks as assigned such as tracking facility keys and managers' schedule.
• Processes work orders/IDT's and ensure they are given to correct department.
• Performs clerical functions such as computer data entry, sorting and filing. This includes photocopying for residents and management staff.
• Processes incoming and outgoing mail.
• Assists with resident requests as needed.

Requirements

• Must have high school diploma or equivalent.
• 6 months of general office work required with a focus on customer service.
• Must have good working computer skills with basic professional computer software (Microsoft Office suite, Windows, etc.) and the capacity for learning new software systems quickly.
• Must be self-directed with excellent organizational skills and the ability to manage tasks and assignments concurrently.
• Must have strong motivational skills and a high emotional intelligence quotient (EQ).