RECEPTIONIST

Genova Nail Pearland • Pearland, TX

407d • $24,960 - $37,440

About The Position

The Receptionist at Genova Nail is responsible for creating a welcoming environment for guests and members, managing check-ins and appointments, and providing excellent customer service. This role requires effective communication, organizational skills, and the ability to multitask in a fast-paced salon environment.

Requirements

• Understand Vietnamese to communicate with technicians in the salon.
• Excellent customer service skills are required.
• Must have a friendly and welcoming personality.
• Ability to communicate effectively with both staff and members.
• Ability to communicate effectively verbally and non-verbally.
• Functional computer skills are required.
• Ability to multi-task.
• Must be able to work a flexible work schedule to include holidays and weekends.
• Must be able to lift 12lbs repeatedly and stand for extended periods of time.
• Willingness to learn and grow with the company.

Responsibilities

• Enthusiastically greet each member and guest promptly using the proper greeting for the time of day.
• Check each guest into the salon using the proper check-in procedures.
• Register all guests into the salon using proper registration procedures.
• Direct guests and appointments to the appropriate technician in a prompt, professional manner.
• Answer phone calls by the third ring in a professional and courteous manner.
• Address caller's requests and/or take appropriate messages noting caller's name.
• Follow up on telephone inquiries to ensure that appointments were booked properly.
• Respond immediately to member requests, inquiries, and concerns.
• Maintain a neat appearance and wear proper uniform attire with nametag while on duty.
• Reserve time/make appointments for special occasions.
• Check out guests and collect payment using the POS system (training provided).
• Clean and maintain the front desk area according to company standards.
• Report any safety concerns.
• Work when scheduled and adhere to company attendance policies.
• Perform other reasonable work assignments as directed by the General Manager and/or Operations Supervisor.

Benefits

• Flexible schedule
• Paid time off

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed