Receptionist

The Pavilion Senior Living • Lebanon, TN

65d

About The Position

The Receptionist/Admissions Coordinator plays a vital role in welcoming new residents and their families to our assisted living community. This position is responsible for managing the admissions process from initial inquiry through move-in, ensuring a smooth, supportive, and compassionate experience. The ideal candidate will be a warm, organized, and detail-oriented professional who thrives in a people-centered environment.

Requirements

• Associate's or Bachelor's degree in healthcare administration, social work, marketing, or a related field (preferred).
• 2+ years of experience in admissions, sales, or customer service in a healthcare or senior living setting.
• Strong interpersonal and communication skills.
• Compassionate and patient demeanor with a genuine interest in serving seniors.
• Proficiency in Microsoft Office and CRM systems.
• Knowledge of state regulations related to assisted living (preferred).

Responsibilities

• Lead Inquiry Management: Respond to phone, email, and in-person inquiries from prospective residents and families with empathy and professionalism.
• Tour Coordination: Schedule and conduct facility tours, highlighting services, amenities, and the community culture.
• Admissions Process Oversight: Guide families through the admissions process, including application paperwork, assessments, and coordination with healthcare providers.
• Collaboration: Work closely with nursing, care, and administrative teams to ensure a seamless transition for new residents.
• Documentation & Compliance: Maintain accurate records and ensure all admissions documentation complies with state regulations and facility policies.
• Relationship Building: Develop and maintain relationships with referral sources such as hospitals, rehab centers, and case managers.
• Marketing Support: Assist with community outreach, events, and marketing initiatives to promote the facility and increase occupancy.

Benefits

• Competitive salary and benefits package
• Supportive and mission-driven work environment
• Opportunities for professional growth and development
• The chance to make a meaningful difference in the lives of seniors and their families
• Local Family owned and operated

What This Job Offers

• Job Type: Full-time
• Industry: Nursing and Residential Care Facilities
• Education Level: Associate degree