Receptionist

UL Solutions • Chicago, IL

411d

About The Position

The Receptionist role at UL, LLC is a vital on-site position responsible for managing the front desk operations at the downtown Chicago office. This role involves greeting and directing visitors, managing incoming calls, and ensuring the smooth operation of the conference center. The Receptionist will also handle visitor verification, badge issuance, and support for conference room reservations, while maintaining a professional and welcoming environment.

Requirements

• Higher Secondary Education (High School Diploma) and generally one year of customer service or receptionist experience.
• Demonstrated ability to respond appropriately to customer needs.
• Demonstrated ability to successfully multi-task and troubleshoot basic technical issues.
• Demonstrated ability to work effectively with a diverse population.

Responsibilities

• Greet and direct clients, applicants, vendors, employees, and visitors entering the reception area.
• Ensure all visitors are verified and entered into the I-Visitor system.
• Issue and retrieve temporary visitor badges as necessary.
• Receive and answer all incoming telephone calls, appropriately directing calls and inquiries when needed.
• Conduct daily walkthrough to ensure space is ready for use, AV equipment and furniture are in proper location and in good working order, lights are working, and area is clean.
• Respond to all requests from conference center users requiring porter, catering, and AV equipment support.
• Problem solve to assist and when necessary, contact catering or utilize appropriate facilities and IT departments.
• Oversee self-service conference rooms managed through internal reservation system.
• Audit reservations to confirm all required information is present.
• Resolve conflicts if situations arise when conference rooms are double-booked.
• Provide oversight to coffee bar and pantry.
• Organize taxi and chauffeur bookings when requested.
• Maintain confidentiality at all times.
• Read and follow the UL Solutions Code of Conduct and follow all physical and digital security practices.
• Perform other duties as directed.

Benefits

• Targeted development programs
• Reward and recognition programs
• Extensive training programs through UL University

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Real Estate
• Education Level: High school or GED