Receptionist - Wooflands McMurray

Nemacolin • McMurray, PA

244d

About The Position

Here at Nemacolin, our associates know to “Expect the Unexpected ” … You have just come across the career opportunity where entertainment and excitement ARE the job description. We're looking for individuals who are committed to making an experience memorable, all while having fun and relishing in the incredible atmosphere of our Resort. Candidates must have the ability to perform all desk attendant functions including reservations and checking guests in and out. Prior desk experience and/or basic computer skills preferred. Must be a team player, possess excellent customer service skills, good math skills, and have the ability to work in a fast pace environment. Schedule includes day, evening, weekends and holidays.

Requirements

• Candidates must have the ability to perform all front desk functions including reservations for pet stays, as well as, for grooming appointments and checking pets in and out.
• Must be able to deliver quality customer service to our guests by possessing these qualities: leadership, enthusiasm, determination, willingness to learn, genuine interest in the Pet Care profession.
• Prior customer service experience required.
• Sales experience preferred.
• Appropriate phone etiquette required.
• Prior knowledge of pet breeds and experience with pet grooming requirements preferred.
• Must be a team player, possess excellent customer service skills, good math skills, and have the ability to work in a fast pace environment.
• Candidate must be able to speak English.

Responsibilities

• Welcome guests to the Wooflands!
• Facilitate daily activities, group programs, opening and closing procedures
• Administrative tasks such as filing, data entry, etc.
• Provide guests with Lodging, Daycare, Grooming and Training information.
• Ensure that pets have required vaccines.
• Communicate with Vet Clinic for lodging pet appointments.
• Collect daily stats and complete cash handling / bank operations
• Determine guest status and inform service provider of their arrival.
• Handle all calls promptly and courteously, providing accurate information.
• Post all charges following Accounting procedures.
• Run closing reports and balance bank at end of shift.
• Sell retail products and assist in monthly inventory.
• Assist in reaching budget/sales goals through upgrading or upselling services.
• Maintain accurate status of each guest in-house.
• Inform supervisor of any front desk problems or questions.
• Insure that guests are billed correctly.
• Follow through with gift certificate, and special promotion redemption.
• Collect payment on all services and post to the correct account and service.
• Audit daily accounting activities.
• Book all grooming and daycare appointments.
• Keep Front Desk organized and neat at all times.
• Review and keep up-to-date on all department and resort memos.
• Keep Lobby area clean and tidy.
• Deliver messages as required.

Benefits

• Attractive 401(k) plan
• Paid vacation, holidays, and personal hours
• Family medical, dental and vision insurance
• Long-term & short-term disability insurance
• Employee assistance program
• Educational assistance
• Local and resort discounts
• On-site uniform and dry-cleaning services
• Discounted meals during breaks in the associate break areas

What This Job Offers

• Career Level: Entry Level
• Industry: Accommodation
• Education Level: No Education Listed