Receptionist - Walworth Therapy Department - Pool/PRN

Mercyhealth • Lake Geneva, WI

104d • $15 - $24

About The Position

The Receptionist position at Mercyhealth Walworth Campus in Lake Geneva, WI, supports the Therapy department by acting as the central point of communication among patients, partners, and providers. The role involves providing front-line activities including scheduling, registration, cash handling, and overall support services to patients and guests. The position is scheduled for Tuesdays and Thursdays from 9:00 AM to 3:00 PM and is classified as a Pool/PRN role.

Requirements

• High School diploma or equivalent preferred.
• Previous medical reception or reception experience preferred.
• Basic knowledge of keyboard skills and medical terminology preferred.
• Good interpersonal and written communication skills.
• Basic knowledge of Epic preferred.

Responsibilities

• Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel.
• Retrieves messages from voice mail and forwards to appropriate personnel.
• Answers questions about organization, physicians, and available services, providing callers with address, directions, and other information as appropriate.
• Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.
• Monitors visitor access and issues passes when required.
• Receives, sorts, and routes mail, and maintains and routes publications.
• Orders, receives, and maintains office supplies.
• Maintains fax machines, assists users, sends faxes, and retrieves and routes incoming faxes.
• Creates and prints fax cover sheets, memos, correspondence, reports, and other documents when necessary.
• Schedules patient appointments.
• Responsible for EMR Electronic Medical Records registration check-in processes in Epic.
• Loads, verifies and updates patient demographics.
• Scans, loads and verifies insurance coverage.
• Collects signed HIPAA and Consent for Treatment documents, updates the interactive face sheet and sends documents to Medical Records for scanning.
• Reviews all Alerts in Epic and refers patient to a PFC when necessary.
• Collects co-payments and other self-pay obligations when required and posts in Epic when registering patient.
• Provides patient with an estimated self-pay obligation when appropriate.
• Performs cashiering functions online payment posting within Epic.
• Processes payments and deposits by adhering to the systems Cash Handling Policy.
• Completes daily closing report and balances their individual cash drawer at the end of each day.
• Performs petty cash count in and out daily and records appropriately.
• Assists patients with MyChart signup and activation.
• Replies to MyChart messages in a timely manner, closing messages when complete.
• Safeguards patient privacy and confidentiality per MHS policies.
• Preps Routes daily for upcoming appointments for frontline registration.
• Reviews daily work queues and corrects identified patient registration errors.
• Utilizes Epic waitlists based on provider preference.
• Reviews and updates no-shows and cancellations for the day.

Benefits

• Comprehensive Benefits Package including retirement plan with competitive matching contribution, medical, dental, and vision insurance options, life and disability coverage, and flexible spending plans.
• Competitive Compensation with market competitive rates of pay and participation in various shift differential and special pay incentive programs.
• Generous Paid Time Off plan that increases with milestone anniversaries.
• Career Advancement opportunities including educational assistance programs and career ladders.
• Employee Wellbeing resources including employer-sponsored health risk assessment and a Wellbeing mobile application.
• Access to internal and external employee assistance programs, employee-only discount packages, paid parental and caregiver leaves, on-demand pay, and financial education for retirement planning.

What This Job Offers

• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED