Receptionist Tour Guide

Littleton Coin Company•Littleton, NH

5d•Onsite

About The Position

Greet visitors and vendors, plus answer calls with utmost courtesy. You’ll be the first point of contact for all customers visiting our company! About our company: now 100% employee owned with a successful 76-year history, Littleton Coin Company is one of the largest direct response companies in the nation to sell coins, paper money and supplies to enthusiastic collectors. We are also one of the largest employers in Northern New Hampshire. We offer competitive pay and great benefits, including a 401(k) plan with up to a 6% match, Employee Stock Ownership Plan, onsite wellness programs and a friendly, pleasant work environment. Position is located at company headquarters in Littleton, NH. You’ll accurately handle transactions in our retail store and museum, maintain accurate store inventory and assist customers.

Requirements

Two years of college or experience in Customer Service/Sales
1-3 years’ experience in an office setting
Knowledge of basic math
Completion of necessary training (will provide)
Strong organizational skills and attention to detail
Must look and act professional at all times
Effective communication and listening skills
Demonstrates proper telephone etiquette

Responsibilities

Assisting customers in a knowledgeable and friendly manner
Responding to phone calls, transfers, take orders and handle customer complaints appropriately
Coordinating and delivering tours in a professional and efficient manner
Handling alerts for necessary emergency procedures according to company policy
Coordinating vendors, deliveries and coin sales with the appropriate personnel
Maintaining an orderly and functional work area
Performing within established production and quality standards