Receptionist Support Coordinator

HAVEN FOR HOPE OF BEXAR COUNTY•San Antonio, TX

3d•$16 - $25•Onsite

About The Position

The Receptionist Support Coordinator role is a multi-role position responsible for answering the organizations main phone lines, maintaining the front desk/receptionist support area operations, and providing information and assistance to clients, visitors, staff, and partners at Haven for Hope. This position will also involve the job rotation of positions within the Client Services Department.

Requirements

High School Diploma or GED
1 to 2 years of work or volunteer experience, preferably with the homeless population.
Patience, creativity, flexibility, compassion and sensitivity to persons with disabilities and underserved populations.
Excellent communication skills, written and verbal, to represent Haven for Hope and support clients with histories of homelessness and traumas.
Excellent administrative ability, including organizational skills, attention to detail and strong computer skills.
Ability to be self-directed and to take initiative, which includes the ability to discern when to seek supervision.
Knowledge of local housing programs and requirements, and homeless services within the Bexar County area.
Familiarity with Federal and State Local Agencies involved in human and housing services.
Strong interpersonal skills to interact successfully with a variety of personalities and situations requiring tact, judgment, and poise.
Maintain a high level of confidentiality, dependability and integrity.
Good problem-solving skills: able to apply independent judgment, discretion, and initiative to address problems and develop solutions.
Able to effectively handle multiple tasks, changing priorities and moderately complex assignments.
Ability to work independently or as part of a team.

Nice To Haves

Shared Lived Experience of homelessness, mental health and/or substance abuse challenges is an additional asset to the position.

Responsibilities

Maintain operation of the front desk and/or support area at designated hours of operation or as assigned by the Director of Client Services.
Answer, screen and/or forward incoming phone calls on the multi-line phone system and direct to appropriate staff or provide appropriate resource information.
Maintain records of client, visitor, staff, and/or partner interactions, recording details of inquiries, as well as action taken.
Assist clients, visitors, staff, and/or partner in connecting with appropriate staff, program, department and/or agency by providing all forms of communication for that contact.
Create and issue visitor badges.
Establish a Staff Directory and update as necessary.
Develop and maintain a Resource Directory with a thorough knowledge of community area resources for referrals, including but not limited to financial, mental health, substance abuse, and alternative housing resources.
Calmly address concerns ensuring proper de-escalation, as needed.
Maintain confidentiality of all interactions with clients, visitors, staff and partner agency.
Will assist with recruitment of volunteers and collaboration with other departments in interviewing, training and oversight of volunteers.
Provide training and oversight to interns and service-learning students assigned to the Client Services Department as directed by the Director of Client Services.
Coordinate security of work area with the Life Safety Department in regard to gates/doors based on operations and activities of area.
Identify service hours/days and walk in times for assigned work area.
Maintain office equipment inventory of supplies.
Support staff in assigned projects.
Help maintain cleanliness and order of assigned area.
Support the goals of Haven for Hope; promote a positive campus image to the local community; adhere to the agency mission as well as follow a professional code of ethics.
Advise supervisor of repetitive issues that need to be addressed, documented, and resolved.
Other duties as assigned.