RECEPTIONIST SUPERVISOR

Universal Health Services • Gulfport, MS

75d

About The Position

Gulfport Behavioral Health System, is a 90-bed psychiatric hospital offering child, adolescent, adult and military service behavioral health programs and treatment services. The position supervises the communications team and oversees the day-to-day operations of the Reception desk. The role requires training, educating, and mentoring employees while adhering to quality standards. Excellent verbal communication skills and the ability to multi-task with a high volume of calls are essential, along with maintaining integrity and providing Service Excellence to all customers. Flexibility to work other shifts when needed to ensure appropriate daily coverage is also required.

Requirements

• High school graduate or equivalent preferred.
• Three (3) years' experience with a high volume, multi-line telephone switchboard in a healthcare or hospital environment.
• Excellent problem-solving, leadership, and customer service skills.

Nice To Haves

• Experience in a psychiatric hospital setting.
• Ability to work occasional overtime.

Responsibilities

• Supervise communications team.
• Oversee day-to-day operations of the Reception desk.
• Train, educate, and mentor employees.
• Adhere to quality standards.
• Handle a high volume of calls while maintaining service excellence.
• Work flexible hours and shifts as needed.

Benefits

• Challenging and rewarding work environment.
• Career development opportunities within UHS and its Subsidiaries.
• Competitive Compensation.
• Excellent Medical, Dental, Vision and Prescription Drug Plan.
• 401(K) with company match and discounted stock plan.
• Generous Paid Time Off.
• Free Basic Life Insurance.
• Tuition Reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees