Receptionist/Staff Support

Cambrian Homecare, Inc.•Long Beach, CA

9h•$20 - $0•Onsite

About The Position

Cambrian Homecare LLC is seeking a motivated, reliable, and customer-focused individual to join our growing team. As a Receptionist/Staff Support, you will play a vital role as the first point of contact for our community—triaging incoming calls, delivering exceptional customer service, and supporting office operations. This role is based at our Corporate Office in Long Beach, Monday through Friday. If you meet the qualifications, we encourage you to apply. This is not a remote position

Requirements

High School Diploma or equivalent
Effective verbal and written communication
Ability to handle a fast-paced environment
Capable of managing a high volume of calls
18+ years of age or older
Eligible for employment in the United States
Ability to pass a background and reference check

Nice To Haves

Fluency in both English and Spanish preferred

Responsibilities

Answer incoming calls promptly and with a professional and friendly tone
Utilize active listening and problem-solving skills to identify caller needs
Determine the appropriate department or team member and transfer calls accurately to ensure timely resolution
Provide basic support and information based on general knowledge of all internal departments
Serve as the first point of contact and communication bridge between callers and company departments
Deliver excellent customer service by demonstrating professionalism, empathy, and patience
Resolve basic questions or concerns when possible, ensuring positive caller experience
Ensure all visitors feel respected and valued
Document caller inquiries and interactions
Maintain clear and organized communication with internal departments to support seamless service delivery
Escalate urgent or complex issues to the appropriate department quickly and efficiently