Receptionist (Specialty Clinics)

Northern Maine Medical Center • Fort Kent, ME

94d

About The Position

The position involves greeting patients in a welcoming manner, answering phone calls, and managing various administrative tasks within a medical practice. Responsibilities include verifying insurance, collecting co-pays, scheduling appointments, and maintaining patient records. The role requires effective communication and the ability to multitask while ensuring compliance with healthcare regulations.

Requirements

• High School graduate or equivalent.
• Prior experience or training in the medical field.
• Familiarity with computer science and medical terminology is desirable.
• Previous public contact work experience.
• Bilingual with French is desired.

Responsibilities

• Greet patients in an appropriate, welcoming manner.
• Answer phone calls using the Telephone Etiquette process and refer calls as appropriate.
• Forward calls needing triage to the office nurse or the PCP's Medical Assistant.
• Have appropriate Passport training and verify all insurance cards at time of registration.
• Collect co-pays at time of visit.
• Schedule tests, procedures, and referrals.
• Prepare medical records for review for Insurance Companies or for Lawyer Requests.
• Scan reports into patient charts using the appropriate method.
• Verify the Patient Portal daily to ensure patient concerns are addressed.
• Assist with filling out Pre-Authorization forms as needed.
• Fill out demographics on forms for providers (i.e., DMV, Disability, ML, FMLA).
• Have appropriate eCW training and stay up to date with all changes.
• Have appropriate HMS training and stay up to date with changes.
• Inform the provider and MA when an ACO patient calls to cancel or reschedule an appointment.
• Fill out the first section of the Mammogram log when scheduling patients for Mammograms.
• Verify the patient's name and DOB at the check-out window and highlight that information on the visit summary.
• Inform office nurse or provider when a patient reports complications after a procedure or surgery.
• Assist in the training of new receptionists, if needed.
• Pick up mail if necessary.
• Report missing office supplies to the Lead Receptionist or Office Manager.
• Maintain Practice environment and ensure compliance with RHC guidelines, licensing, accreditation requirements, and HIPAA policy.
• Perform related duties as deemed in the best interest of the Medical Practices and NMMC.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees