Receptionist/Scheduler

Stamford Health Ltd-posted about 1 year ago
Full-time • Entry Level
Darien, CT
1,001-5,000 employees
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The Receptionist/Scheduler at Stamford Health is responsible for providing comprehensive reception and administrative support to the practice. This role involves greeting and directing visitors, managing patient information, scheduling appointments, and ensuring efficient office operations while maintaining a high standard of customer service.

  • Provide reception and administrative support services to the practice.
  • Greet and direct visitors/patients courteously and professionally.
  • Obtain, verify, and update patient demographic information.
  • Collect co-pay and copy of the patient's insurance identification card.
  • Answer and screen calls, triaging urgent information or services.
  • Schedule appointments and record and forward messages as required.
  • Respond to requests for routine information or assistance and refer visitors to appropriate staff members.
  • Maintain knowledge of policies and operating procedures.
  • Initiate calls as requested by Physician, Office Manager, or other professional staff.
  • Open and close office duties as needed.
  • Photocopy, fax, and distribute documents in a timely manner.
  • Maintain order of document processing area and supply closets, notifying Office Manager of supply needs.
  • Manage incoming and outgoing departmental mail, sorting and distributing as appropriate.
  • High School Diploma or equivalent required.
  • 1-3 years of related front office or customer service experience preferred.
  • Strong interpersonal and organizational skills.
  • Effective communication skills, both verbal and written in English.
  • Ability to function independently with minimal supervision.
  • Computer skills required (MS Office Word and Excel).
  • Solid phone/customer service skills.
  • Knowledge of office equipment operation.
  • Experience in a healthcare setting.
  • Familiarity with hospital computer systems.
  • Free parking
  • Health insurance
  • Tuition reimbursement
  • Paid time off
  • Pension plan
  • 403(b)
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