Receptionist/Scheduler

The Stamford Hospital-posted 3 months ago
Stamford, CT
Hospitals
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The position involves greeting and directing visitors and patients courteously and professionally. Responsibilities include obtaining, verifying, and updating patient demographic information, collecting co-pays, and assisting with answering and screening calls. The role requires scheduling appointments, maintaining knowledge of policies and procedures, and managing office duties such as photocopying and handling mail. The individual must demonstrate a commitment to customer service excellence and adhere to organizational values.

  • Greets and directs visitors/patients courteously and professionally.
  • Obtains, verifies and/or updates patient demographic information.
  • Collects co-pay and copy of the patient's insurance identification card.
  • Assists with answering and screening calls and the triaging process of all incoming telephone calls for urgent information or services.
  • Schedules appointments and records and forwards messages as required.
  • Responds to requests for routine information or assistance within scope of knowledge and authority.
  • Refers visitors to appropriate staff members as necessary.
  • Maintains strong current knowledge of policies and operating procedures.
  • Initiates calls as requested by Physician, Office Manager or other professional staff.
  • Responsible for opening/closing office duties as needed.
  • Photocopying, faxing, and distributing documents as required and in a timely manner.
  • Maintains order of document processing area/supply closets.
  • Notifies Office Manager of the need to order supplies.
  • Ensures all supplies are distributed upon receipt and kept in their designated areas.
  • Maintains copy machines, ensuring all supplies are on hand; calls for repair when required.
  • Responsible for the management of incoming and outgoing departmental mail.
  • Demonstrates ongoing commitment to customer service excellence and supports the customer service plan.
  • Completes required continuous training and education, including department specific requirements.
  • Complies with departmental organizational policies and procedures and adheres to external agency requirements.
  • Performs other duties as assigned.
  • High School Diploma or equivalent required.
  • 1-3 years of related front office or customer service experience preferred.
  • Demonstrated strong interpersonal and organizational skills.
  • Effective communication skills, both verbal and written English proficiency required.
  • Ability to function independently with minimal supervision.
  • Computer skills required (MS Office Word and Excel).
  • Solid phone/customer service skills.
  • Knowledge of office equipment operation (hospital computer system, telephone system, fax machine, copy machine, etc.).
  • Ability to handle sensitive and confidential information.
  • Ability to perform complex administrative tasks.
  • Ability to work under pressure in a fast-paced and at times hectic environment.
  • Careful attention to detail.
  • Ability to work both in a team and independently.
  • Ability to demonstrate professionalism.
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