Receptionist - PRN

UHS • Stuart, FL

73d

About The Position

Coral Shores Behavioral Health, a subsidiary of UHS, is a beautiful, 80-bed adolescent and adult Baker Act receiving facility, which is located in sunny Stuart, Florida. Our professional staff provide high quality, individualized care to uniquely fit the intensity and severity of each patient’s needs and offer a continuum of mental health and addiction services in a confidential, caring environment that promote crisis resolution, positive self-awareness, personal growth and problem-solving. Coral Shores is open 24 hours a day, seven days a week. The Receptionist is responsible for greeting and assisting visitors, patients, answering the switchboard, managing mail, documenting incoming deliveries, and providing clerical support as assigned. Assists in the facilitation of safety and security initiatives including announcing codes, assuring visitor sign-in/out, reviewing and documenting patient belongings, and identifying escalation issues in the reception area.

Requirements

• High School Diploma or equivalency required.
• One year of experience on a multi-line telephone switchboard in a healthcare environment preferred.
• Availability for weekends and holidays.
• Ability to work 12:30 hour shifts.

Responsibilities

• Greets visitors to the building, creating a warm and welcoming environment.
• Determines reason for visit and assures sign-in/out procedures are followed.
• Answers telephone in a timely manner and directs the caller to the appropriate department or employee.
• Understands and differentiates between crisis calls and can easily access appropriate clinical staff.
• Offers caller choices of transfer to an associate’s voice mailbox, locating another staff person, or taking a message.
• Provides callers with information such as company address, directions, fax numbers, website, services provided, and other related information.
• Notifies applicants of application process.
• Manages patient visitation to ensure appropriate processes are followed.
• Accepts, reviews, and documents patient belongings.
• Notifies appropriate staff to ensure timely delivery to unit/patient.
• Receives, sorts, and forwards incoming mail.
• Maintains and routes publications.
• Coordinates the pick-up and delivery of express mail services.
• Manages the security of the reception area.
• Recognizes and responds to signs of rising acuity.
• Calls for assistance as needed.
• Assists in the expedient announcement of codes and fire drills.
• Manages cash box and sales for meal tickets & events.
• Assists with clerical duties such as faxing, filing, and collating for facility as needed.
• Performs other duties as assigned.

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees