Receptionist: Part-Time Evenings

UHS • Benton, AR

94d

About The Position

Rivendell Behavioral Health Services is an 80-bed full-service behavioral healthcare acute care facility located in Benton, AR, that has been providing quality health care to the residents of Arkansas since 1985. Rivendell Behavioral Health Services has been offering hope to individuals, families, and communities for over 35 years. Rivendell Behavioral Health Services is the leader in providing quality mental health and addiction treatment services. Our commitment to care includes developing integrated delivery systems through partnerships with medical surgical hospitals, community mental health centers, educational institutions, managed care organizations, local health professionals and agencies. Rivendell Behavioral Health Services strives to set the standard for excellence in the field of behavioral health care and maintains its leadership role by treating each patient as a respected individual of our community. The Receptionist has one of the most important roles in our facility. You are always interacting with patient's, families, referral sources and facility staff members. If you are able to show compassion and respect to all individuals, possess the ability to remain calm in escalated situations and believe in working together with your coworkers is key to success, then we want you to be a part of our team at Rivendell Behavioral Health Services of Arkansas.

Requirements

• A minimum of a high school education or GED.
• Must have prior switchboard experience.
• Must be able to type 40 WPM or better.
• Requires knowledge of general office and phone skills.
• Excellent organization and written communication skills.
• Must have legible handwriting.

Nice To Haves

• At least 6 months of Receptionist experience or similar customer service experience.

Responsibilities

• Strong interpersonal, customer service, and 'Service Excellence' skills.
• Greet and welcome all guests and respond to their needs.
• Provide coverage for the switchboard, answering the hospital’s incoming telephone calls and routing them to the appropriate staff.
• Enforce all Covid protocols that have been put in place for protection of our patients & staff.
• Distribute initial paperwork to admissions for Assessment Department including Check Sheets.
• Notify Nursing Dept. of Discharges and check required ID of family member that is picking up the patient.
• Maintain proper procedure for accepting patient clothing.
• Coordinate and serve as the gatekeeper for our Visitors during Family Visitations.
• Complete at least 6 hours of training depending on employee’s level of experience.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees