About the position
Rivendell Behavioral Health Services is an 80-bed full-service behavioral healthcare acute care facility located in Benton, AR, that has been providing quality health care to the residents of Arkansas since 1985. Rivendell Behavioral Health Services has been offering hope to individuals, families, and communities for over 35 years. Rivendell Behavioral Health Services is the leader in providing quality mental health and addiction treatment services. Our commitment to care includes developing integrated delivery systems through partnerships with medical surgical hospitals, community mental health centers, educational institutions, managed care organizations, local health professionals and agencies. Rivendell Behavioral Health Services strives to set the standard for excellence in the field of behavioral health care and maintains its leadership role by treating each patient as a respected individual of our community. The Receptionist has one of the most important roles in our facility. You are always interacting with patient's, families, referral sources and facility staff members. If you are able to show compassion and respect to all individuals, possess the ability to remain calm in escalated situations and believe in working together with your coworkers is key to success, then we want you to be a part of our team at Rivendell Behavioral Health Services of Arkansas.
Responsibilities
- Strong interpersonal, customer service, and 'Service Excellence' skills.
- Greeting and welcoming all guests and responding to their needs.
- Providing coverage for the switchboard which involves answering the hospital's incoming telephone calls and routing them to the appropriate staff.
- Enforcing all Covid protocols that have been put in place for protection of our patients & staff.
- Distributing initial paperwork to admissions for Assessment Department including Check Sheets.
- Notifying Nursing Dept. of Discharges and checking required ID of family member that is picking up the patient.
- Maintaining proper procedure for accepting patient clothing.
- Coordinating and serving as the gatekeeper for our Visitors and during Family Visitations.
- Completing at least 6 hrs. of training depending on employee's level of experience.
Requirements
- A minimum of a high school education or GED.
- Must have prior switchboard experience.
- Must be able to type 40 WPM or better.
- Requires a knowledge of general office and phone skills as well as excellent organization and written communication skills.
- Must have legible handwriting.
Nice-to-haves
- At least 6 months of Receptionist experience or similar customer service experience.
