Receptionist, Oral Surgery

St Luke's University Health Network • Allentown, PA

64d

About The Position

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care. The Receptionist, Oral Surgery is responsible for serving as a passionate patient advocate who creates a unique and exceptional patient experience. In this role, the Receptionist, Oral Surgery will drive a patient-centric culture while facilitating practice-based administrative and patient support services.

Requirements

• High School graduate or equivalent required.

Nice To Haves

• Preference given to graduates of an administrative training program.
• One year practice-based experience or in a similar healthcare setting.
• Familiarity with dental processes, coding and terminology.
• Customer Service experience.

Responsibilities

• Performs administrative service delivery functions with patients, including answering phones, check-in, chart preparation and filing, obtaining referrals and x-rays, patient consent, check-out, pre-registration and real-time eligibility verification, registration, appointment/testing scheduling (as applicable) at check-out, point of service payment collection, and addressing patient inquiries (e.g., form and medical record requests).
• Facilitates practice opening and closing procedures, maintenance of practice cleanliness, processing of incoming mail and deliveries, cash management and reconciliation, and prompt scanning and indexing incoming faxes.
• Performs queries to providers regarding documentation, diagnosis coding, and procedural coding.
• Enters all charges, creates and releases clean claims daily.
• Creates treatment plan based on insurance coverage and provides accurate estimate to patient of out-of-pocket costs for procedures.
• Creates patient correspondence for referring doctors.
• Other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees