Receptionist, On Call

Kaiser Permanente-posted about 1 year ago

Full-time

Lutherville-Timonium, MD

Ambulatory Health Care Services

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The Receptionist, On Call position at Kaiser involves ensuring a professional and satisfying customer experience for patients and members through welcoming engagement, registration, and assistance. The role requires interaction with members at kiosks and general areas, providing information, processing paperwork, and scheduling appointments, all while maintaining a professional demeanor.

Welcomes and greets members at kiosks and general areas and assists with way-finding.
Assists members by providing general information, or referring to appropriate staff, as necessary.
Registers members to include: verifying eligibility, updating demographic information; identifying FYIs and special features, coordinating appropriate assistance, and creating new accounts, as needed.
Initiates the completion of paperwork relating to members visit. Processes paperwork as appropriate.
Receives and returns prepared forms to members.
Receives funds from members, completes receipts, and properly posts transactions.
Retrieves, reconciles, and deposits change fund.
Schedules appointments at the request of members and providers in accordance with established protocol.
Informs members of appointment date(s) and gives appropriate pre-appointment instructions, as necessary.
Receives appropriate calls to members and staff as directed by provider or nursing staff.
Requests and maintains supplies for the kiosks and reception areas.
Informs providers or staff of members needing immediate attention. Brings unusual situations to the attention of the appropriate staff.
Orders member cards.
Offers wheelchair assistance under established guidelines.
Wears professional attire to include a KP-provided jacket.
Performs other related duties, as appropriate.

One (1) year of customer service experience required.
High School Diploma or equivalent required.
Demonstrates a working knowledge of Health Plan coverage types within 6 months of employment.
Proficiency in the use of applicable computer software and technology.

One (1) year of reception experience in a healthcare setting preferred.
Knowledge of medical terminology preferred.
Current BLS certification preferred.

Reliable transportation is required.

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