Receptionist Lead - Sun City

CenterWell Home Health • Sun City, AZ

85d • $39,000 - $49,400

About The Position

Become a part of our caring community and help us put health first. The Receptionist 2 receives and correctly routes incoming and outgoing telephone calls and accommodates visitors so that all callers/visitors are attended to promptly, courteously, and accurately. The Receptionist 2 performs varied activities and moderately complex administrative/operational/customer support assignments. Performs computations. Typically works on semi-routine assignments. The Receptionist 2 operates a switchboard or multi-line phone and maintains long distance call logs. Takes and distributes accurate messages. Greets visitors and determines the nature of their visit, issues visitor passes and maintains visitor logs, alerts appropriate party of visitor arrival or directs visitors to appropriate office, department or employee. Responds to routine inquiries from internal or external sources such as the organization's location, hours of operation, phone numbers, and/or email address. Additional responsibilities may include miscellaneous administrative activities such as booking meeting rooms, typing, organizing and distributing mail, receiving and sending courier packages. Decisions are typically focused on interpretation of area/department policy and methods for completing assignments. Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction. Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion.

Requirements

• High School Diploma or GED.
• 1+ years of medical reception experience.
• Value-based care model experience.
• Knowledge of Medical Terminology.
• Experience with EMR Systems (Electronic Medical Records).
• Passionate about contributing to an organization focused on continuously improving patient experiences and care.
• Excellent customer service and phone etiquette.
• Team player with a positive attitude.
• Ability to multitask in a fast-paced environment.
• Attention to detail and highly organized.
• Knowledge of MS Office (Word, Excel, Outlook, Access).

Nice To Haves

• Experience in leading a team/department preferred.
• Bilingual in English and Spanish.

Responsibilities

• Receive and route incoming and outgoing telephone calls.
• Accommodate visitors and ensure they are attended to promptly and courteously.
• Perform varied activities and moderately complex administrative/operational/customer support assignments.
• Operate a switchboard or multi-line phone and maintain long distance call logs.
• Take and distribute accurate messages.
• Greet visitors, determine the nature of their visit, issue visitor passes, and maintain visitor logs.
• Alert appropriate party of visitor arrival or direct visitors to appropriate office, department, or employee.
• Respond to routine inquiries from internal or external sources.
• Book meeting rooms and organize/distribute mail.
• Receive and send courier packages.

Benefits

• Medical, dental and vision benefits.
• 401(k) retirement savings plan.
• Paid time off, company and personal holidays, volunteer time off.
• Paid parental and caregiver leave.
• Short-term and long-term disability.
• Life insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED