Receptionist/Intake Clerk

UHS•North Little Rock, AR

45d•Onsite

About The Position

For over 40 years The BridgeWay has been connecting with communities throughout Arkansas and beyond. The BridgeWay offers a continuum of services designed to help children, adolescents and adults who are experiencing behavioral, emotional or addictive problems that can lead to fractured lives. Our team of professionals includes board-certified child/adolescent and adult psychiatrists, licensed clinical therapists, nurses and mental health associates who are here to help people reconnect with their families, friends and employers so that they may lead productive lives. Tucked within the wooded hills of Central Arkansas, The BridgeWay is just moments away from the major highways that unite Arkansans throughout the state. Founded in 1983 and accredited by The Joint Commission, our quiet campus has retained much of the cozy charm and character that existed then. The BridgeWay is currently seeking an Receptionist/Intake Clerk to join our team! The Receptionist/Intake Clerk serves as the communication and information center for the hospital. This position correctly answers and routes all incoming telephone calls, takes messages, and ensures smooth functioning of the hospital switchboard and telephone communications. The Intake Clerk cordially greets and receives hospital guests, establishes their needs and appropriately directs visitors. The Intake Clerk also completes other tasks to assist the Intake department such as data entry, insurance verification, checks faxes, and other clerical type responsibilities. The BridgeWay is one of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $14.3 billion in 2023. During the year, UHS was again recognized as one of the World’s Most Admired Companies by Fortune; and listed in Forbes ranking of America’s Largest Public Companies. Headquartered in King of Prussia, PA, UHS has approximately 96,700 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom. www.uhs.com.

Requirements

Licenses or Certifications: None.
Total education, vocational training and experience: High school diploma or equivalent. Previous experience in switchboard operations or customer service preferred.
Ability to follow oral and written instructions.
Excellent communication skills are required to communicate orally in a clear, concise manner with employees, physicians, administration, the medical staff, and the public.
Proficient computer skills to operate Intake technology.
Effective interpersonal skills are required to work in a fast-paced environment with frequent interruptions.

Nice To Haves

Previous experience in switchboard operations or customer service preferred.

Responsibilities

Correctly answers and routes all incoming telephone calls
Takes messages
Ensures smooth functioning of the hospital switchboard and telephone communications
Cordially greets and receives hospital guests
Establishes their needs and appropriately directs visitors
Completes other tasks to assist the Intake department such as data entry, insurance verification, checks faxes, and other clerical type responsibilities.