Receptionist (Hospitality)

SPS-North America•Chicago, IL

2d•$22 - $24

About The Position

The Receptionist will help to elevate the office experience by providing personalized, client-centric services and administrative support. They will provide exceptional service by greeting and assisting all visitors and answering inbound calls and emails. They continuously offer the highest level of service to all corporate employees and their visitors. They maintain a professional image of the company by providing prompt, courteous and efficient service. As an effort to be a cross-trained team player, the receptionist may be called upon to assist in other SPS service areas such as, but not limited to mail/shipping operations, hospitality and general office/facilities work based on operational needs to provide top-tier customer experience. They will work proactively with their teammates to provide curated experiences, general office support, and hospitality services. This person is the warm welcome and fond farewell, creating memorable experiences for our client and clients’ guests. Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service.

Requirements

High school diploma required, degree in hospitality or related field preferred.
Experience in client-facing or hospitality roles within a corporate setting.
Strong communication, organization, and problem-solving skills.
Tech-savvy, adaptable, and proactive in a fast-paced environment.
Professional, discreet, and service-oriented with a polished demeanor.

Nice To Haves

Hospitality or customer service certification a plus.

Responsibilities

Provide 5-star customer service to all employees and visitors across all communication channels.
Greet, check in, and assist visitors; manage visitor registration, NDAs, and temporary badges.
Answer and route calls professionally, including confidential inquiries; update phone and speed-dial lists.
Maintain reception area cleanliness and oversee visitor amenities.
Coordinate with Security for access cards, parking passes, and badge issues; track and follow up on loaned access cards.
Notify staff of incoming deliveries and coordinate with Mail Room as needed.
Support scheduling of meeting rooms, ordering catering, and light administrative tasks.
Coordinate with AV and Facilities teams; submit work orders when required.
Assist with hospitality tasks including replenishing pantry, conference, and kitchen areas.
Support meeting room setups and monitor office supply levels.
Assist with copy/print requests and ensure equipment functionality.
Build strong relationships with employees and teams; maintain professionalism in all interactions.
Seek out additional tasks during downtime and provide backup support for front- and back-office functions.

Benefits

Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

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