Receptionist & Guest Experience Specialist

Bulmann Dock & Lift • Boyne City, MI

8h

About The Position

We are seeking a detail-oriented, customer-focused professional to join our team as a Receptionist & Guest Experience Specialist . This role serves as the first point of contact for customers, vendors, visitors, and employees, and plays a critical role in creating a welcoming, professional, and well-organized office environment. The ideal candidate is organized, adaptable, and service-driven, with the ability to manage multiple priorities in a fast-paced, service-based setting. This position provides essential support to the service, finance, and leadership teams through front desk coordination, customer communication, scheduling assistance, payment processing, and general administrative support. Strong communication skills, attention to detail, and a calm, professional demeanor are key to success in this role. If you’re looking for more than just a job—and want to be part of a supportive team where your work matters and your career can grow—we’d love to meet you.

Requirements

• organized
• adaptable
• service-driven
• ability to manage multiple priorities in a fast-paced, service-based setting
• Strong communication skills
• attention to detail
• calm, professional demeanor

Responsibilities

• Serve as the primary point of contact for customers, vendors, visitors, and employees with professional, courteous, and timely communication.
• Greet visitors and guests, determine the purpose of their visit, and direct or escort them appropriately.
• Answer, screen, and route incoming phone calls; take accurate and detailed messages as needed.
• Maintain a consistent, positive guest and customer experience aligned with company standards.
• Handle customer questions or concerns calmly and escalate issues to the appropriate team when necessary.
• Assist with scheduling service appointments, seasonal service requests, and internal scheduling needs.
• Communicate appointment details, schedule changes, delays, and next steps clearly and promptly to customers.
• Maintain and update customer information within internal systems and databases.
• Support coordination between customers and service teams to ensure smooth daily operations.
• Process customer payments and basic point-of-sale transactions accurately and securely.
• Support invoicing, data entry, and record maintenance for service and finance operations.
• Perform general administrative and clerical duties including filing, scanning, document processing, and mail handling.
• Maintain accurate office and customer records while handling sensitive and confidential information with discretion.
• Provide administrative support to leadership, service managers, and department managers as needed.
• Assist with special projects and other job-related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed