Receptionist & Fulfillment

Workplace HCM•Marlton, NJ

20h

About The Position

Position Summary The Receptionist/Fulfillment Specialist coordinates general business activities and the needs of Workplace HCM’s clients through courteous and timely service. The essential functions include, but are not limited to the following: Portraying a positive company image and engaging in professional and friendly communications with customers Answering phone calls timely throughout the day and taking detailed messages Transferring the client to the correct department for assistance Actively listening to customer needs and inquiries to determine appropriate service actions Connecting visiting clients to the correct department Fulfillment Specialist Responsibilities: Separating Garnishments to be sent separately Reviewing all printed paperwork Counting the checks and verify the information on the checks Preparing the payroll package for delivery through the Courier Service or Mail Operating the Check Sealer Machine and the Postage Machine Provide backup for other Specialists/Departments as needed Assisting with the maintenance of equipment and supplies Other duties as assigned

Requirements

High School Diploma or GED, or equivalent education and work experience is preferred
One-year prior office experience preferred
Excellent oral/written communication skills
Excellent customer relationship skills
Excellent client services and technical support skills
Excellent organization skills
Ability to multi-task and work independently
Ability to work in a team environment and take direction from management and supervisors
Ability to work with different departments
Ability to read and interpret documents such as procedure manuals, work instructions, software manuals
Proficient in Windows based software
Ability to excel in a fast paced, service-oriented position

Nice To Haves

Bilingual (Spanish/English) preferred

Responsibilities

Portraying a positive company image and engaging in professional and friendly communications with customers
Answering phone calls timely throughout the day and taking detailed messages
Transferring the client to the correct department for assistance
Actively listening to customer needs and inquiries to determine appropriate service actions
Connecting visiting clients to the correct department
Separating Garnishments to be sent separately
Reviewing all printed paperwork
Counting the checks and verify the information on the checks
Preparing the payroll package for delivery through the Courier Service or Mail
Operating the Check Sealer Machine and the Postage Machine
Provide backup for other Specialists/Departments as needed
Assisting with the maintenance of equipment and supplies
Other duties as assigned