000220 - Medical Assistants - Front End Receptionist

Panoramic Health•San Antonio, TX

10d

About The Position

Receptionist, Front End position involves greeting patients and family members with a positive attitude. Screen patients for infection, fever, NPO status, insurance status, and verify transportation post procedure at check in. Ability to coordinate patient scheduling and communication of activities with dialysis units and family members. The Front Office Receptionist maintains patient charts, handles physician correspondence, answers telephones, manages patient flow, directs delivery to building.

Requirements

High school diploma or equivalent required
Minimum of 2 years’ experience in a healthcare or medical billing office required demonstrating:
Understanding of medical terminology
Experience verifying insurance with Medicare, Medicaid, and commercial payers
Experience in obtaining pre-authorizations and/or referrals from insurance carriers
Intermediate computer skills and proficiency in MS Word, Excel, and Outlook
Fluent in the written and verbal skills necessary to successfully perform the essential functions, duties, and responsibilities of the position

Nice To Haves

MA certification preferred
Spanish speaking strongly preferred

Responsibilities

Establish and review Center patient schedules (check for cancellations and add-on patients; pull patient charts and records as appropriate)
Ensure timely interventional encounters are scheduled for patients in the appropriate venue
Open the access center on a daily basis
Perform administrative support activities such as correspondence, filing, faxing, mailing, etc. as necessary or assigned
Answer and route incoming telephone calls appropriately
Monitor, maintain, and order office supplies and equipment
Act as intermediary for physicians and referring facilities; ensure procedure results and reports are forwarded to the dialysis units and/or referring physician
Ensure referral and medical record information is available prior to patient admission
Schedule dialysis treatments for patients and transportation if needed
Maintain patient confidentiality; know and adhere to all HIPPA regulations
Work overtime as needed
Work in other centers as needed
Attend team meetings, phone conferences, and training as needed
Know, understand, and follow teammate guidelines, employment policies, and department or company procedures
Know, understand, and comply with all Center policies and procedures
Consistent, regular, punctual attendance as scheduled is an essential responsibility of this position
Perform other duties and responsibilities as required, assigned, or requested