H&R Block-posted 3 months ago
Part-time • Entry Level
Ottawa, IL
5,001-10,000 employees
Professional, Scientific, and Technical Services

As a seasonal Client Service Professional/Receptionist at H&R Block, you will play a crucial role in helping others by providing exceptional service that allows clients to make informed decisions about their lives, careers, and finances. You will build strong client relationships that grow over time, ensuring that each client feels valued and supported. Your focus will be on delivering a wow experience for clients both now and in the future.

  • Answer phones and greet clients in a personalized, friendly, and inviting manner
  • Match clients with the best-suited tax professional for their needs
  • Schedule clients according to their preferences
  • Ensure all client needs are met during service, whether in person, over the phone, or virtually
  • Maintain office cleanliness and organization of resources with team members
  • Perform other duties as assigned
  • Experience working in a fast-paced environment
  • Previous experience in a customer service environment
  • Ability to multi-task
  • Strong organizational and time-management skills
  • Computer proficient with the ability to use Microsoft Office
  • High school diploma or equivalent
  • Ability to work flexible schedule and/or in multiple locations
  • Sales/marketing experience
  • Medical and prescription drug coverage
  • Participation in the H&R Block Retirement Savings Plan (401(k) Plan)
  • Employee Assistance Program
  • Virtual fitness center programs
  • Associate discount program
  • Business Travel Accident Insurance
  • Associate Tax Prep benefit
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