Receptionist for Senior Living

Parallel•West Bloomfield Township, MI

2h•Onsite

About The Position

A Senior Living Facility in the West Bloomfield area is seeking a Receptionist. This role is crucial as the primary point of contact for residents, greeting them daily and ensuring their satisfaction by asking, “What can I do to make your day better?” The position demands top-of-the-line customer service and hospitality, focusing on assisting residents and maintaining their safety and well-being.

Requirements

High school diploma or GED.
Able to pass a criminal background check.
Must be 18 years old.
Problem-solving skills and critical thinking.
Strong knowledge of word, excel, calculator, copier, fax, and postage machine.
Knowledge of customer service principles and practices.
A positive attitude and the ability to arrive on time for every shift.

Responsibilities

Shows compassion and tenderness towards the residents and family members.
Assist with appointments and extracurricular activities.
Ensure all team members follow timekeeping policies and approve hours for payroll in electronic systems.
Address and resolve residents’ complaints and concerns.
Protects resident’s confidentiality following HIPAA guidelines.
Manage new hire onboarding, background checks and fingerprinting.
Maintains a clean work environment.
Creates and maintains a positive and friendly environment.
Encourages residents to participate in activities and outings.
Marketing, building relationships with the community.
Support the Executive Director with administrative and operational needs.
Assisting with care as needed.
Assisting and working closely with vendors.
Oversite of other departments to ensure expectations are met.
Answer multi-line telephone, screen, and direct calls take and relay messages, and provide information to callers.
Give tours to potential clients and families.
Direct individuals to the correct destination, and deal with queries from the public and clients.
Ensures knowledge of staff movements in and out of the organization.
Prepare letters and documents, receive, sort, and distribute mail, maintain office filing, and organize meetings.