Receptionist for Healing Arts Desk

Kripalu Center For Yoga & Health • Stockbridge, MA

409d

About The Position

The Receptionist for the Healing Arts Department plays a crucial role in providing a welcoming environment for guests while managing administrative tasks and supporting daily operations. This position requires a commitment to customer service and collaboration with therapists to ensure a smooth flow of appointments and guest satisfaction.

Requirements

• 1-3 years customer service or related experience.
• Associates degree OR equivalent experience including training in Microsoft programs.
• Basic math and money/POS skills.
• Ability to work independently while being a team player.
• Prior experience with ResortSuite software is a plus.

Responsibilities

• Check in guests for services, as well as changing and cancelling appointments.
• Responsible for opening and closing the department each day according to standard operating procedure.
• Assist with Linen room maintenance and dispensary duties, ensuring product availability for all services.
• Respond to therapist's needs for facility and product written requests.
• Work Side-By-Side with therapists to assure smooth flow of appointments and guest satisfaction.
• Develop and maintain in-depth knowledge of each modality and an ability to describe them to guests.
• Maintain a clean, safe, fully stocked, and well organized work area.
• Clearly communicate all necessary information with guests, coworkers, supervisors, and therapists regarding occurrences that require attention.
• Build effective relationships with customers, identifying their expectations and offering practical solutions to problems.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Amusement, Gambling, and Recreation Industries
• Education Level: Associate degree