Receptionist/Food Pantry Worker (4675)

THE SALVATION ARMY•Tupelo, MS

1d•Onsite

About The Position

This position is responsible for: Provides social service assistance to eligible clients in the following areas: food, lodging, clothing, furniture, and financial assistance; interviews clients to determine need and eligibility to receive services; prepares accurate and complete client records; refers clients to community agencies and maintains effective working relationships with the same; ensures compliance with program policies and procedures; answers the telephone in a courteous manner and directs calls to the appropriate destination; records accurate and complete messages when necessary; receives and receipts deliveries and donations; greets and announces visitors and clients; provides general information about The Salvation Army's operations and services; performs routine clerical work such as typing and filing. All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission. STATEMENT OF PURPOSE: The purpose of a job description is to outline the essential functions unique to a particular job within a specific department. Job descriptions are used to recruit, train, and evaluate employees. WHAT WE ARE LOOKING FOR IN YOU

Requirements

EDUCATION AND EXPERIENCE: High school diploma or G.E.D. required, and two years of progressively responsible experience working in a major firm with telephone switchboard responsibilities, or any equivalent combination of training and experience which provides the necessary knowledge, skill, and abilities.
LICENSES AND CERTIFICATIONS: None.
KNOWLEDGE, SKILLS AND ABILITIES: Knowledge of social service practices and principles.
Ability to interview clients in order to evaluate and serve their needs.
Ability to determine client eligibility for program assistance based on specific program guidelines and restrictions.
Ability to build and maintain effective working relationships with the public and community agencies.
Ability to prepare accurate and complete client records, reports, and statistics.
Ability to direct phone calls to the appropriate person or destination.
Ability to meet attendance requirements.
Ability to read, write, and communicate the English language.
Ability to operate a telephone and/or switchboard.
Ability to sort documents alphabetically and numerically.
Ability to perform routine mathematical computations.

Responsibilities

Greets and interviews clients requesting assistance to determine client's eligibility for assistance based on program guidelines and restrictions
Records clients disposition and other pertinent information such as income, expenses, family and work history
Assists clients in completing applications for assistance
Photocopies social security cards, picture identification cards, payroll statements, utility bills etc.
Prepares, completes, and processes food, clothing, and furniture vouchers for eligible clients
Directs clients to Lodge kitchen, Thrift Store or Distribution Center for assistance.
Provides clients with food from pantry
Receives and stocks items donated for the pantry
Maintains an itemized account of pantry disbursements and inventory
Serves as liaison to other agencies in order to obtain/coordinate assistance on client's behalf
Builds and maintains professional working relationships with community agencies
Prepares and files client records in a timely manner ensuring all information is accurate and up-to-date
Obtains signatures of clients as needed
Reviews and tracks all client records in order to determine if client is active or inactive
Maintains confidentiality of client information
Prepares and maintains statistical records on all services provided
Compiles and prepares monthly statistical reports
Ensures the accuracy and completeness of the same
Answers the telephone in a courteous manner and directs calls to the appropriate destination
Records accurate and complete messages when necessary
Receives and receipts deliveries and donations
Greets and announces visitors and clients
Provides general information about The Salvation Army's operations and services
Performs routine clerical work such as typing and filing