Receptionist Floater

St Johns Community Health•San Bernardino, CA

4h•Onsite

About The Position

The Receptionist Floater (Medical/Dental/Mental Health) is responsible for receiving and registering patients, managing appointments (making/canceling), and providing referrals to other departments or services. This role also assists walk-in patients, facilitates patient flow, helps patients complete required documents, and retrieves and files medical charts. The individual must be able to travel to different clinic locations as requested by the Director of Operation or Clinic Manager and will provide services across Medical, Dental, and Mental Health departments.

Requirements

Travel to different clinic locations
Bilingual
Proficient Microsoft Office
Good organizational skills

Nice To Haves

EHR- Electronic Health Record (Preferred)
PMS- Practice Management System (Preferred)

Responsibilities

Schedule may vary, must be able to travel clinic to clinic as requested by the Director of Clinic Operation or Clinic Manager.
Meets and greets patients; announces, directs, and/or escorts to the appropriate area.
Answers, screens, and directs calls on a multi-line phone system; takes detailed messages and/or forwards telephone calls to appropriate practitioner, voice mail, or pager.
Must be able to cope in a “fast-paced” environment.
Organizes and maintains file system; files correspondence and other records.
Orders and maintains supplies, arranges for equipment maintenance, and keeps reception area organized.
Input patient information and demographics into the computer system.
Demonstrates a high level of professionalism in dealing with confidential and sensitive issues.
Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
Ability to effectively communicate with people at all levels and from various backgrounds.
Understand and respond to a diverse population.
Perform some repetitive motion activities.
Pull Medical/Dental/Mental Health charts.
Process Patient Registration.
Maintain patient flow and reduce waiting time as much as possible.
May schedule appointments for patients and specialty care.
May perform receptionist and/or routine clerical duties such as filling out forms, answering telephones, or filing.
Collect co-payments and/or fees and donations.
Handles other duties as requested by the Clinical Manager.
Handles billing for Medical/Dental/Mental.
Electronic Health Record (EHR) inputting prescriptions and patient charts.
Practice Management System (PMS) Registration, Scheduling and Billing.