Receptionist, Float Pool PD - Cross Functional Services - MG

Inspira Health•Mullica Hill, NJ

About The Position

A nonexempt, clerical position that supports the daily activities of the medical offices/centralized scheduling. Tasks may include greeting patients in a prompt, courteous, and professional manner, telephone coverage, appointment scheduling, patient registration, insurance eligibility and patient referrals. This position answers telephone calls in a prompt, courteous, and professional manner. Addresses the call by responding to the inquiry, scheduling an appointment, or transferring the caller to the appropriate personnel. May initiate a triage task for response by medical personnel as needed per protocol. Coordinates reminder calls to all patients scheduled for the following business day as needed. Schedules patient studies recommended by provider(s) as needed. Greets and directs patients and visitors. Coordinates referrals for patients through insurance and physician offices. Collects payments from patients and reconciles daily cash reports.

Requirements

High school diploma or equivalent.
Hearing
Talking
Vision

Nice To Haves

One year of experience in customer service or reception preferred.
Experience in a medical practice or health care environment strongly preferred.
Completion of Medical Terminology Course strongly preferred.
Knowledge of medical terminology and organization services.
Knowledge of individual responsibilities to accurately direct callers.

Responsibilities

Greeting patients in a prompt, courteous, and professional manner
Telephone coverage
Appointment scheduling
Patient registration
Insurance eligibility
Patient referrals
Answering telephone calls in a prompt, courteous, and professional manner
Responding to the inquiry, scheduling an appointment, or transferring the caller to the appropriate personnel
Initiating a triage task for response by medical personnel as needed per protocol
Coordinating reminder calls to all patients scheduled for the following business day as needed
Scheduling patient studies recommended by provider(s) as needed
Greeting and directing patients and visitors
Coordinating referrals for patients through insurance and physician offices
Collecting payments from patients and reconciles daily cash reports