Receptionist/Escrow Assistant
About The Position
The successful applicant for the Receptionist/Escrow Assistant position will provide general receptionist duties as well as customer service support to customers, vendors, and employees. Specific responsibilities include but are not limited to the following: answering the telephone, greeting visitors, computer administrative support, including business correspondences (emails, letters, and memos), and distributing mail, preparing Federal Express packages and mail deliveries, and assisting with special projects when required. Also, maintaining the lobby in a presentable manner with fully stocked drink station, clean conference rooms with properly stocked snacks, pens and supplies for the customer areas. Train to process and be responsible for pre-closing matters on each file; including order entry, make sure tax certificates and mortgage inspection certificates/or surveys are in file; orders payoffs; makes sure any authorization documents are in file; verifies legal description with commitments and mortgage inspection certificates/or surveys; receipt funds for closing, disburse funds, record documents, prepare title policies, and put files in audit order. In addition, scanning requirement; primary responsibilities are to sort, organize scan/image all escrow files in a timely manner. Coordinating files to file scan. This is an office-based position from 8:30am to 5:00pm on a daily basis. Remote applicants will not be considered.
Requirements
- Ability to perform under pressure and be flexible with disruptions throughout the workday.
- Ability to work with confidential information.
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Ability to prioritize and handle multiple projects.
- Strong attention to detail and organizational skills.
- Proficient in Microsoft Office Suite and Outlook.
Responsibilities
- Greets customers in a courteous manner and offers refreshments as needed.
- Immediately notifies closers/assistants when customers arrive for closing.
- Answers phone in a timely, courteous manner.
- Directs calls to appropriate person, giving caller a choice of holding or voicemail if person requested is on phone or unavailable.
- Signs for courier deliveries and notifies closers/assistants promptly.
- Distributes calendar for closing schedule, when applicable.
- Verify tax certificates are complete and accurate.
- Verifies legal description matches the description in commitment and on mortgage inspection certificate or survey.
- Obtains payoffs and any invoices that will appear on settlement statement.
- Requests permission from lender for authorization to fund; receipts in monies; balances file; disburses funds; and sends out payoffs.
- File all documents to be recorded in appropriate counties and/or state.
- Places file in audit order and prepares file for scanning and post-closing.
- Keeps reception area/conference rooms clean and stocked with supplies for closings.
- Ability to work from 8:00 a.m. to 5:00 p.m. Monday through Friday.
- Regular consistent attendance is required, that could include attendance at after hour Company events.
- Ability to work overtime as requested and approved by supervisor.
- Must be personable, positive and a professional representative of the Company.
Benefits
- Comprehensive medical, prescriptions, dental and vision plans
- 401(k) plan with a discretionary company match
- Shareholder Purchase and Reinvestment Plan
- Basic life and accidental death and dismemberment insurance premium paid by the company
- Voluntary supplemental life insurance for employees, spouses and dependent children
- Fertility and Family Building Benefits
- Paid Disability benefits
- Paid time off programs
- 11 Company paid holidays per year
- Flexible spending account
- Health savings account (available to High Deductible Health Plan participants only)
- Employee Assistance Program
- Educational Assistance Program
- Voluntary benefits, such as Critical Illness, Hospital Indemnity, Pet Insurance and Accident Insurance
- Title insurance policies and certain escrow services for the employee’s primary personal residence at no charge
- Transportation benefit plan for mass transit, parking and vanpool, in several markets
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
