Receptionist/Escrow Assistant

Old Republic Title•Salt Lake City, UT

4d•Onsite

About The Position

CENTRAL TITLE DIVISION Job Description: The successful applicant for the Receptionist/Escrow Assistant position will provide general receptionist duties as well as customer service support to customers, vendors, and employees. Specific responsibilities include but are not limited to the following: answering the telephone, greeting visitors, computer administrative support, including business correspondences (emails, letters, and memos), and distributing mail, preparing Federal Express packages and mail deliveries, and assisting with special projects when required. Also, maintaining the lobby in a presentable manner with fully stocked drink station, clean conference rooms with properly stocked snacks, pens and supplies for the customer areas. Train to process and be responsible for pre-closing matters on each file; including order entry, make sure tax certificates and mortgage inspection certificates/or surveys are in file; orders payoffs; makes sure any authorization documents are in file; verifies legal description with commitments and mortgage inspection certificates/or surveys; receipt funds for closing, disburse funds, record documents, prepare title policies, and put files in audit order. In addition, scanning requirement; primary responsibilities are to sort, organize scan/image all escrow files in a timely manner. Coordinating files to file scan. This is an office-based position from 8am to 5pm on a daily basis. Remote applicants will not be considered. ESSENTIAL FUNCTIONS: Greets customers in a courteous manner and offers refreshments as needed. Immediately notifies closers/assistants when customers arrive for closing. Answers phone in a timely, courteous manner. Directs calls to appropriate person, giving caller a choice of holding or voicemail if person requested is on phone or unavailable. Signs for courier deliveries and notifies closers/assistants promptly. Distributes calendar for closing schedule, when applicable. Verify tax certificates are complete and accurate. Verifies legal description matches the description in commitment and on mortgage inspection certificate or survey. Obtains payoffs and any invoices that will appear on settlement statement. Assists closer in preparing settlement statement. Requests permission from lender for authorization to fund; receipts in monies; balances file; disburses funds; and sends out payoffs. File all documents to be recorded in appropriate counties and/or state. Places file in audit order and prepares file for scanning and post-closing. Keeps reception area/conference rooms clean and stocked with supplies for closings. Ability to work from 8:00 a.m. to 5:00 p.m. Monday through Friday. Regular consistent attendance is required, that could include attendance at after hour Company events. Ability to work overtime as requested and approved by supervisor. Must be personable, positive and a professional representative of the Company.

Requirements

Ability to perform under pressure and be flexible with disruptions throughout the workday
Ability to work with confidential information
Excellent verbal and written communication skills
Excellent interpersonal and customer service skills
Ability to prioritize and handle multiple projects
Strong attention to detail and organizational skills
Proficient in Microsoft Office Suite and Outlook

Responsibilities

Answering the telephone
Greeting visitors
Computer administrative support, including business correspondences (emails, letters, and memos)
Distributing mail
Preparing Federal Express packages and mail deliveries
Assisting with special projects when required
Maintaining the lobby in a presentable manner with fully stocked drink station
Clean conference rooms with properly stocked snacks, pens and supplies for the customer areas
Train to process and be responsible for pre-closing matters on each file
Order entry
Make sure tax certificates and mortgage inspection certificates/or surveys are in file
Orders payoffs
Makes sure any authorization documents are in file
Verifies legal description with commitments and mortgage inspection certificates/or surveys
Receipt funds for closing
Disburse funds
Record documents
Prepare title policies
Put files in audit order
Scanning requirement
Sort, organize scan/image all escrow files in a timely manner
Coordinating files to file scan
Greets customers in a courteous manner and offers refreshments as needed
Immediately notifies closers/assistants when customers arrive for closing
Answers phone in a timely, courteous manner
Directs calls to appropriate person, giving caller a choice of holding or voicemail if person requested is on phone or unavailable
Signs for courier deliveries and notifies closers/assistants promptly
Distributes calendar for closing schedule, when applicable
Verify tax certificates are complete and accurate
Verifies legal description matches the description in commitment and on mortgage inspection certificate or survey
Obtains payoffs and any invoices that will appear on settlement statement
Assists closer in preparing settlement statement
Requests permission from lender for authorization to fund
Receipts in monies
Balances file
Disburses funds
Sends out payoffs
File all documents to be recorded in appropriate counties and/or state
Places file in audit order and prepares file for scanning and post-closing
Keeps reception area/conference rooms clean and stocked with supplies for closings
Ability to work from 8:00 a.m. to 5:00 p.m. Monday through Friday
Regular consistent attendance is required, that could include attendance at after hour Company events
Ability to work overtime as requested and approved by supervisor
Must be personable, positive and a professional representative of the Company

Benefits

Comprehensive medical, prescriptions, dental and vision plans
401(k) plan with a discretionary company match
Shareholder Purchase and Reinvestment Plan
Basic life and accidental death and dismemberment insurance premium paid by the company
Voluntary supplemental life insurance for employees, spouses and dependent children
Fertility and Family Building Benefits
Paid Disability benefits
Paid time off programs
11 Company paid holidays per year
Flexible spending account
Health savings account (available to High Deductible Health Plan participants only)
Employee Assistance Program
Educational Assistance Program
Voluntary benefits, such as Critical Illness, Hospital Indemnity, Pet Insurance and Accident Insurance
Title insurance policies and certain escrow services for the employee’s primary personal residence at no charge
Transportation benefit plan for mass transit, parking and vanpool, in several markets