Receptionist/CSL

Insight Hospital & Medical Center-posted 2 months ago

Full-time • Entry Level

Hybrid • Flint, MI

501-1,000 employees

Hospitals

Resume

Match Score

Upload and Match ResumeTrack Jobs with Teal

The Receptionist / Clinical Support Liaison serves as the first point of contact for patients, providers, and visitors while also supporting the Insight IM2 Program. This hybrid role combines front-desk administrative functions with program outreach and clinical support duties under the supervision of a licensed pharmacist. This position ensures smooth day-to-day operations by managing patient-facing communications, scheduling, and reception duties, while also assisting with the growth and delivery of the IM2 Program. Candidates are expected to obtain a Pharmacy Technician license within one month of hire.

Greet and assist patients, visitors, and providers in a professional, welcoming manner.
Answer and direct incoming calls, emails, and inquiries to appropriate departments.
Manage scheduling, including patient appointments, provider meetings, and program-related events.
Maintain front desk operations, including mail distribution, visitor logs, and office supplies.
Provide excellent customer service, ensuring patients and providers have a positive experience.
Assist with administrative projects, document preparation, and filing.
Support program marketing by visiting provider offices to increase awareness of the IM2 Program.
Present program benefits to providers and clinic staff, including CDTM agreements and collaborative practice models.
Share patient testimonials and program success stories to encourage enrollment.
Collaborate with the Marketing Team to develop brochures, flyers, posters, and other outreach materials.
Assist with patient calls for IM2 telehealth enrollment and logistics.
Update pharmacy performance trackers and maintain program-related records.
Support pharmacists by preparing patient education materials, retrieving drug information, and assisting in clinical documentation.
Participate in department projects and initiatives as the program expands.

High school diploma or GED required; post-secondary coursework preferred.
Pharmacy Technician license required within 1 month of hire.
Certification as a Pharmacy Technician (per state requirements) must be obtained within mandated timelines.
Prior experience in reception, medical office administration, or healthcare customer service preferred.
Strong oral and written communication skills.
Comfort with technology, scheduling systems, and Microsoft Office Suite.
Ability to multitask, stay organized, and work professionally with providers, pharmacists, and patients.

Comprehensive health, dental, and vision insurance coverage
Paid time off, including vacation, holidays, and sick leave
401K with Matching; offerings vested fully @ 3 months of employment paired with eligibility to contribute
Short & Long Disability, and Life Term insurance, complementary of Full Time Employment
Additional Supplementary coverages offered @ employee's elections: Accident, Critical Illness, Hospital Indemnity, AD&D, etc.

Track Jobs with Teal

Job Search Resources

•

Resume Builder

•

Resume Examples

•

Cover Letter Examples

Receptionist/CSL

Job Search Resources

Tools

Career Hubs

Guides

Company