Receptionist (Closing Shift)

About the position

We are currently seeking a friendly, reliable and professional Receptionist to work closing shifts at an upscale business university's fitness center located in Boston, MA. The shift hours for this position is Monday and Wednesday (5:30pm - 10:15pm) and Fridays (5:30pm - 8:15pm).

Responsibilities

• Overseeing facility operations and completing closing duties after full-time managers leave for the evening at 6:00pm.
• Greeting, managing facility access, and assisting members.
• Providing membership information and answering FAQs regarding the facility and its offerings.
• Leading and assisting Member Services team while on shift.
• Conducting periodic inventory checks, sales of merchandise/sporting goods, and equipment loans.
• Responding to client and member requests, comments, or concerns and bringing issues to a timely and appropriate resolution.
• Managing incidents and completing accident reports as needed.
• Maintaining and communicating facility policies.
• Educating members on policies and procedures as needed.
• Helping with all Member Services desk administration and processes including answering the phone and handling facility court bookings.
• Processing membership sales and performing related recordkeeping in database.
• Other duties as needed/assigned.

Requirements

• Ability to network, engage and interact with all clients, guests and members.
• Strong customer service and organizational skills.
• Competence with basic computer skills, Microsoft Suite (Word, Excel, Outlook) and web applications.
• If applicable to your location, you may be required to obtain CPR/AED and First Aid certifications.

Benefits

• Medical plan choices with Health Reimbursement Account (HRA) and Health Savings Account (HSA) options.
• Dental and Vision coverage plans.
• 401(k) Retirement & Savings Plan.
• Life Insurance (team member, spouse and dependents).
• Short and Long Term Disability Plans.
• Accident & Critical Illness Insurance.
• Transportation and Parking Plans.
• Paid parental leave.
• Paid time off.
• Wellness rewards program.
• Free memberships to various fitness facilities and wellness subscriptions.
• 24/7 health and wellness support through the Employee Assistance program.
• Entertainment and consumer discounts.
• Free professional development courses through internal learning management systems.
• Discounted certifications through industry leading agencies.
• Free CPR/AED certifications.
• Free continuing education courses and credits.
• Employee Referral Reward program.