Receptionist- Clinics

Mercyhealth • Town of Geneva, WI

10h • Onsite

About The Position

We are committed to clinical excellence and patient-centered care, supported by a dedicated, multidisciplinary team. Our Walworth clinics offer the unique opportunity to work in a close-knit, rural environment with an onsite and supportive leadership team. We offer a variety of primary care and specialty clinics typically working Monday – Friday to support the local community. Individual who acts as the central point of communication among patients, partners and providers; responsible for providing front line activities to include scheduling, registration, cash handling and overall support services to patients and guests.

Requirements

• High School diploma or equivalent preferred
• Previous medical reception or reception experience preferred.
• Basic knowledge of keyboard skills and medical terminology preferred.
• Good interpersonal and written communication skills.
• Basic knowledge of Epic preferred.

Responsibilities

• Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel and routes Epic Messages to nursing and provider as appropriate.
• Retrieves messages from voice mail and forwards to appropriate personnel.
• Answers questions about organization, physicians, and available services, providing callers with address, directions, and other information as appropriate.
• Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.
• Monitors visitor access and issues passes when required.
• Receives, sorts, and routes mail, and maintains and routes publications.
• Orders, receives, and maintains office supplies.
• Maintains fax machines, assists users, sends faxes, and retrieves and routes incoming faxes.
• Creates and prints fax cover sheets, memos, correspondence, reports, and other documents when necessary.
• Performs other clerical duties as needed.
• Schedules patient appointments
• Responsible for EMR Electronic Medical Records registration check-in processes in Epic.
• Loads, verifies and updates patient demographics.
• Scans, loads and verifies insurance coverage.
• Collects signed HIPAA and Consent for Treatment documents, updates the interactive face sheet and sends documents to Medical Records for scanning.
• Reviews all Alerts in Epic and refers patient to a PFC when necessary.
• Collects co-payments and other self-pay obligations when required and post in Epic when registering patient.
• Provides patient with an estimated self-pay obligation when appropriate.
• Performs cashiering functions online payment posting within Epic.
• Processes payments and deposits by adhering to the systems Cash Handling Policy.
• Completes daily closing report and balances their individual cash drawer at the end of each day.
• Performs petty cash count in and out daily and records appropriately.
• Assist patients with MyChart signup and activation.
• Replies to MyChart messages in a timely manner, closing messages when complete.
• Safeguards patient privacy and confidentiality per MHS policies.
• Preps Routes daily for upcoming appointments for frontline registration.
• Reviews daily work queues and corrects identified patient registration errors.
• Utilizes Epic waitlists based on provider preference.
• Reviews and updates no-shows and cancellations for the day
• Understands and demonstrates Critical Moments of Service techniques and standards
• Ensures reception and lobby areas are well maintained and clean
• May be required to work flexible hours and overtime during peak hours.
• Preforms all other duties as assigned.
• May be responsible for working in alternate locations

Benefits

• Mercyhealth offers a retirement plan with competitive matching contribution, comprehensive medical, dental, and vision insurance options, life and disability coverage, access to flexible spending plans, and a variety of other discounted voluntary benefit options.
• Mercyhealth offers market competitive rates of pay and participates in various shift differential and special pay incentive programs.
• Mercyhealth offers a generous paid time off plan, which increases with milestone anniversaries, to allow employees the opportunity for a great work-life balance.
• Mercyhealth offers a number of educational assistance programs and career ladders to support employees in their educational journey and advancement within Mercyhealth.
• Mercyhealth has a focus on wellbeing for employees across the organization and offers a number of tools and resources, such as an employer-sponsored health risk assessment and a Wellbeing mobile application, to assist employees on their wellbeing journey.
• Mercyhealth employees have access to our internal and external employee assistance programs, employee-only discount packages, paid parental and caregiver leaves, on-demand pay, special payment programs for patient services, and financial education to help with retirement planning.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees