Receptionist - Client Service Specialist

CityVet • Charlotte, NC

12h • Onsite

About The Position

At CityVet, the front desk is considered the heartbeat of the hospital. They are seeking a friendly, organized, and service-driven Part-Time Client Service Specialist (CSS) to create exceptional first impressions for clients and their pets. Joining CityVet offers opportunities for growth within a dynamic, people-centered environment that values team member development. The role is open to all pet lovers and requires weekday afternoon and Saturday morning availability. There's also an opportunity to grow and cross-train into a Veterinary Technician Assistant position for those interested in patient care. CityVet is committed to recruiting and promoting team members based on skills and achievements, fostering an inclusive and welcoming environment for all. The Client Service Specialist serves as the clinic’s primary point of contact, shaping the initial client experience through all interactions, both by phone and in-person, and is responsible for delivering a positive client experience and fostering strong relationships for long-term loyalty and advocacy.

Requirements

• High school diploma or GED
• At least 18 years of age at the time of hire

Nice To Haves

• Previous experience in a veterinary clinic or animal care setting
• Prior customer service or front desk experience
• Experience handling multi-line phones and appointment scheduling
• Basic knowledge of animal handling and restraint techniques
• Strong problem-solving skills and ability to adapt in a fast-paced environment

Responsibilities

• Greet clients and patients with warmth and professionalism
• Answer phones, schedule appointments, and manage daily flow
• Provide accurate information about services, pricing, and policies
• Process payments and maintain accurate records
• Support the medical team by keeping communication seamless
• Maintain a clean, welcoming front desk and lobby environment

Benefits

• Health insurance
• Life insurance
• Disability insurance
• Paid time off
• Competitive 401k program
• Vision and dental insurance
• HSA options
• Generous Pet-care Discounts
• Uniform Allowance
• Flexible Schedules
• Growth Opportunities

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees