Receptionist & Client Experience Coordinator

EMERGENT METHOD•Baton Rouge, LA

20d•Onsite

About The Position

Emergent Method is seeking a highly motivated, results-oriented administrative professional to serve as Receptionist & Client Experience Coordinator. As a member of the firm’s administrative team, this individual plays a key role in delivering a professional, seamless, and well-organized office and client-facing experience while providing administrative and operational support, serving as the first point of contact for clients and visitors and setting the tone for each experience. The ideal candidate brings administrative experience, exceptional customer service skills, sound judgment, and professional, effective communication in client-facing interactions. This role requires excellent organizational skills, strong attention to detail, and the ability to manage multiple priorities in a fast-paced environment. This is a full-time, on-site position based in Baton Rouge, Louisiana.

Requirements

Three or more years of experience in reception, office administration, customer service, or similar administrative support roles preferred
Completion of a post-secondary educational degree
Ability to work on-site Monday through Friday during standard business hours (8:00 am—5:00 pm), with flexibility to adjust hours as needed for specific engagements or meetings
Strong customer service mindset with the ability to anticipate client and team needs
Comfortable interacting with executives, clients, and internal teams
Excellent organizational, time management, and multitasking skills with strong attention to detail
Professional verbal and written communication skills
Positive, proactive attitude dedicated to delivering a high-quality client and office experience
Comfortable with technology and experience with Microsoft Office Products, specifically Outlook and calendar management
Comfortable working in a client-facing role and supporting multiple priorities simultaneously
Ability to perform the physical requirements of the role, including standing for extended periods, moving materials, and lifting items up to 30 pounds, with or without reasonable accommodation

Responsibilities

Serve as the primary front-office and reception point of contact for the firm, representing Emergent Method in all client and visitor interactions
Greet and host clients and visitors in a friendly, professional, and courteous manner
Answer incoming phone calls, route calls appropriately, take messages, and provide general information
Manage visitor flow and ensure a positive, high-quality client experience from arrival to departure
Manage shared office calendars, conference room scheduling, and meeting logistics
Prepare conference rooms for meetings, including room setup, technology readiness, catering coordination, and refreshments
Support in-house and off-site meetings by preparing materials, coordinating logistics, and assisting with follow-up as needed
Proactively anticipate meeting and client needs and address issues before they arise
Oversee daily office operations, including opening and closing the office, maintaining organized and well-stocked common areas, and coordinating deliveries
Pack, unpack, and organize meeting and event materials
Run errands and support general office operational needs
Provide proactive and responsive administrative and operational support to internal clients across the firm
Maintain documentation, checklists, and standard operating procedures related to front-office and administrative responsibilities
Assist with internal events, including setup and breakdown, in coordination with the events and/or operations team
Support administrative continuity by following established procedures and contributing to process improvements

Benefits

Competitive salary and bonuses
Monthly technology and wellness stipends
Comprehensive healthcare benefits
Flexible work hours and working environments, including unlimited time off
Top-of-the-line tools and technology equipment
Frequent care packages and gift cards to spoil our employees
Financial support and time off for training, conferences, certifications, and other opportunities for professional growth and development

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume