Receptionist Clerk - 8 Mountain ICU - FT

Carilion Clinic•Roanoke, VA

16h•Onsite

About The Position

8 MICU – This 12-bed ICU specializes in the care of the Intensivist Medicine patients, with specialized focus on sepsis and septic shock. This is a closed ICU model of care. The Receptionist Clerk serves as the front line to receive and greet patients and visitors for the Nursing Unit. The Receptionist Clerk answers calls made to the nursing department and answers questions or forwards to appropriate area if unable to answer inquiry. Receive mail and distribute to appropriate personnel for processing. Assists nursing staff with data entry as needed. Prioritizes and performs clerical duties to maintain effective unit functioning. Retrieves unit mail from the mailroom and routes to appropriate individuals. Serves as a unit resource. Maintains and orders unit supplies and equipment. Processes equipment between patients as needed (cleans unit-based equipment and gathers supplies needed to operate equipment). Operates and maintains general office equipment. Utilizes effective communication skills. Demonstrates excellent telephone etiquette and interpersonal skills when interacting with patients, visitors, physicians, and other health professionals. Receives and screens incoming calls via telephone and patient call system. Routes calls to appropriate individuals and takes messages accurately. Exhibits competent knowledge of EMR and assists with chart audits. Manages admissions, transfers, and discharges. Coordinates patient flow into/out of area using department/unit specific software and Intranet. Schedules patient therapeutic and diagnostic procedures. Provides support for department/unit staff scheduling, including lunch assignments. Monitors cleanliness of the waiting and break rooms and performs safety/environmental rounds. Interacts with unit staff, patients, physicians, families, visitors, management, ancillary departments, and the general public. Maintains patient, staff and customer confidentiality. Work is performed in patient care environment and is often fast-paced, requiring use of prioritization skills. Prolonged periods of sitting, visualizing computer screen and using keyboard. May be required to work at multiple Carilion facilities. This job description is only meant to be a representative summary of the major responsibilities and accountabilities performed by the incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.

Requirements

Education: High School graduate or GED
Other Minimum Qualifications: Effective interpersonal, communication, and team-working skills required.
Must be organized and self-motivated.
Must have knowledge of office procedure and equipment.
Must successfully complete orientation and competency validation for position.
Must be able to meet essential job functions of position.

Nice To Haves

Experience: One year of previous receptionist experience preferred.

Responsibilities

Serves as the front line to receive and greet patients and visitors for the Nursing Unit.
Answers calls made to the nursing department and answers questions or forwards to appropriate area if unable to answer inquiry.
Receive mail and distribute to appropriate personnel for processing.
Assists nursing staff with data entry as needed.
Prioritizes and performs clerical duties to maintain effective unit functioning.
Retrieves unit mail from the mailroom and routes to appropriate individuals.
Serves as a unit resource.
Maintains and orders unit supplies and equipment.
Processes equipment between patients as needed (cleans unit-based equipment and gathers supplies needed to operate equipment).
Operates and maintains general office equipment.
Utilizes effective communication skills.
Demonstrates excellent telephone etiquette and interpersonal skills when interacting with patients, visitors, physicians, and other health professionals.
Receives and screens incoming calls via telephone and patient call system.
Routes calls to appropriate individuals and takes messages accurately.
Exhibits competent knowledge of EMR and assists with chart audits.
Manages admissions, transfers, and discharges.
Coordinates patient flow into/out of area using department/unit specific software and Intranet.
Schedules patient therapeutic and diagnostic procedures.
Provides support for department/unit staff scheduling, including lunch assignments.
Monitors cleanliness of the waiting and break rooms and performs safety/environmental rounds.
Interacts with unit staff, patients, physicians, families, visitors, management, ancillary departments, and the general public.
Maintains patient, staff and customer confidentiality.