Receptionist - Chambersburg - Day

Wellspan Health • Chambersburg, PA

203d

About The Position

The position involves receiving and directing patients and visitors at the reception desk, coordinating patient flow within the department, and accurately processing patient information. The role requires handling communications through various channels (telephone, fax, email) efficiently and collecting patient payments such as co-insurance and deductibles. The job is specific to Diagnostic Imaging and Neurophysiology Laboratory, with essential functions including maintaining a clean work area, adhering to safety directives, demonstrating competency in quality models, and accommodating overtime requirements. Responsibilities also include checking in patients, verifying registration accuracy, entering orders into Meditech, and processing Point of Service collections.

Requirements

• High school graduate or equivalent, with concentration in business education.
• Experience applying customer service behaviors and communication skills.
• Prior experience demonstrating reception and basic business skills.
• Typing at a minimum of 40 words per minute.

Nice To Haves

• Medical Terminology preferred.

Responsibilities

• Receives and directs patients and visitors at the reception desk.
• Coordinates patient flow within the department.
• Handles communications (telephone, fax, email) procedures efficiently.
• Collects patient payments (co-insurance and/or deductible).
• Maintains a neat, clean work area.
• Demonstrates competency and adherence to safety directives and policies.
• Verbalizes understanding of the hospital's quality model and tools.
• Accommodates overtime requirements and changing priorities.
• Prioritizes workload at the beginning of the shift.
• Completes check-in process for all patients.
• Checks for accuracy of registration.
• Reviews patient orders for accuracy.
• Enters orders for Diagnostic Imaging studies into Meditech.
• Notifies appropriate technologist upon patient arrival.
• Receives requests for scheduling urgent/stat procedures.
• Completes Medical Necessity verification process.
• Prepares and organizes Meditech History/Order sheets.
• Processes Point of Service collections from patients.
• Receives requests from patients for copies of reports and CDs.
• Operates Meditech and Synapse information systems.
• Performs all duties in accordance with departmental and hospital policies.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED