Receptionist, Campus (8061)

Cedar Creek, TX

Executive, Legislative, and Other General Government Support

About the position

The Receptionist, Campus is responsible for directing all incoming telephone calls and greeting visitors, providing basic information and services. This role represents the campus in a professional and positive manner and assists with the efficient operation of the campus office.

Responsibilities

• Process incoming calls efficiently and route to correct departments.
• Update the announcement memo for the main telephone.
• Provide general information and assistance to all callers and visitors in a friendly and professional manner.
• Act as liaison between the campus and its customers.
• Greet and verify identification of visitors, answer walk-in inquiries and refer visitors to appropriate office or department.
• Assist with campus projects and perform clerical tasks as needed.
• Provide assistance to staff/campuses/departments as required.
• Receive, sort, and distribute mail, messages, documents, and other deliveries.
• Maintain computerized files using personal computer, including reports, employee roster, and mailing lists.
• Assist with the scheduling of teacher conferences.
• Maintain confidentiality.
• Assist in resolving parent/student issues and concerns in a timely manner.
• Assist with the receipt and distribution of student materials, including homework requests.
• Assist in managing student behavior in accordance with Student Code of Conduct and student handbook.
• Work collaboratively to improve organizational processes.
• Participate in professional development that increases effectiveness and improves District operations.
• Interact positively with employees and the community to provide needed information and to promote the District in a favorable manner.
• Participate in team building activities and the decision-making process as appropriate.
• Communicate and collaborate with campus/department staff to enhance service delivery and customer satisfaction.
• Comply with policies established by federal law, including but not limited to State Board of Education and local Board policies.
• Perform other job-related duties as assigned.

Requirements

• High school diploma or equivalent.
• One year of related experience.
• Knowledge of acceptable telephone etiquette.
• Skill in applying policies and procedures.
• Skill in operating standard computer and software applications.
• Skill in written and verbal communication.
• Skill in providing excellent customer service.
• Ability to operate a multi-line telephone.
• Ability to organize and prioritize tasks.