Receptionist/ Biller & Coder- Mental Health

Clarkston Medical Group • Clarkston, MI

86d

About The Position

The Receptionist/Biller provides front-desk support and billing services for a mental health practice. This role is the first point of contact for patients, ensuring a welcoming experience while managing scheduling, check-in, and administrative needs. In addition, the role is responsible for insurance verification, claims submission, and follow-up to ensure timely reimbursement for services provided.

Requirements

• High school diploma or equivalent required; additional coursework or certification in medical billing preferred.
• Previous experience in medical office reception or billing (behavioral health experience highly preferred).
• Knowledge of insurance verification, CPT/ICD-10 coding, and claims processing.
• Strong customer service and communication skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Proficiency with EHR systems, billing software, and Microsoft Office Suite.
• Strong organizational skills and attention to detail.

Responsibilities

• Greet patients and visitors warmly, creating a professional and supportive environment.
• Answer incoming calls, respond to inquiries, and route messages as needed.
• Schedule and confirm patient appointments, manage provider calendars, and update cancellations/reschedules.
• Check patients in and out, verify demographic information, and collect co-pays or outstanding balances.
• Maintain confidentiality of all patient information in compliance with HIPAA.
• Assist with general office duties such as scanning, filing, and managing correspondence.
• Verify insurance coverage, benefits, and authorizations for mental health services.
• Prepare and submit insurance claims (electronic and paper) accurately and on time.
• Post payments and adjustments from insurance companies and patients into the billing system.
• Follow up on unpaid, denied, or underpaid claims, file appeals when necessary.
• Generate and send patient statements for balances owed, following up on collections when appropriate.
• Communicate with patients regarding billing questions, account balances, and payment plans.
• Maintain knowledge of CPT, ICD-10, and billing requirements specific to behavioral health.

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 11-50 employees