Receptionist-BH - Bakersfield Adult BH

Clinica Sierra Vista•Bakersfield, CA

About The Position

This position serves as the BH client’s welcoming point for specialty mental health service requests and is the principal staff member responsible for the smooth flow of patients throughout the clinic’s various services. The receptionist makes appointments for client’s needs according to written protocols and directs clients to appropriate providers. The receptionist assures that the time for the day is well scheduled for all providers. The position requires an individual who can function independently, who can prioritize activities, and who will respect the confidentiality of our clients. The BH receptionist is held to a high standard of customer service skills and is expected to greet all clients with respect.

Requirements

Graduation from High School or equivalent GED.
Minimum of 18 years of age.
Minimum of two (2) years’ experience in a medical setting or one (1) years’ experience in a behavioral health setting, or other equaling experience.
Knowledge of community resources and collaborative agencies; skilled in verbal and written communication with individuals and their families challenged by behavioral health issues.
Able to deliver excellent customer service to diverse and difficult populations with respect and sensitivity.
Must adhere to Clinica Sierra Vista’s employee health/immunization requirements or provide a valid exemption request for subsequent approval.

Nice To Haves

MA preferred

Responsibilities

Welcomes individuals served by telephone or in person with their requests for specialty mental health service and in their ongoing care at the clinic.
Make appointments for clients according to written protocols.
Answers all incoming calls.
Verifies Medi-Cal at each client appointment.
Maintains an inviting and informative central lobby area, stocked with written materials informing individuals served about mental health and co-occurring services, recovery concepts, and other supportive community organizations.
Perform other duties as directed. Please see attachment for full job description.